gave free shipping by mistake how to fix

[bentley65]

Hi I made a huge mistake. Had to redo a listing combining several items for a buyer. Rushed through the listing form and didn't notice that i neglected to click that buyer pays shipping. So the buyer paid asap and it said free shipping. I compounded the mistake by printing the darn label so now my profit it gone. i messaged the buyer telling them of my mistake - no reply yet and telling them that i need the shipping money. how do i fix this? cancel the order after i already printed the label and paid for it? now item is marked shipped. or just redo another bogus listing for the shipping amount for a buy it now for the buyer to purchase? what if they don't reply to me? its just too darn hot for this big  mess. yep it's a hot mess! seriously i want to cry. lol

sherie

[reallynicestamps · Accepted solution]

It's a learning experience.

I hate those too.

Sorry love, you're stuck with it. Happens to us all.

I sold a book last week with Free Shipping for $12.99 that cost $12.10 to ship.

A mixup between dotCOM and dotCA listings.

Poot.

If your buyer is nice enough to cover some of your shipping costs, she gets a Gold Star on her karma, but it's unlikely.

You can't bill her for more than you advertised, charged and were paid.

If you are buying for resale and reporting your income from sales, this goes down as a business expense.

[bentley65 · Accepted solution]

wow i was ready to eat up the cost but she did respond to my message and she did send me the extra shipping. really nice canadian buyer. thanks for your response.

[arhirii2007]

I feel for you, but unfortunately you will have to chalk it up to a learning experience. If it's any consolation, we've all done it. I listed 3 banknotes recently that were intended to show the price for each note, however I messed it up so the price showed up for all 3. I wondered a few minutes later how come they sold so fast !!

[needsmorerobots]

Sorry but been there/done that, own the t-shirt.

As others have said here, you're stuck with it.

Better to eat the profits than try to break the deal creating a "s" storm in the process creating mistrust, an Ebay smackdown, and a bad review.

And I just saw your response. That Ebay customer is gold. There's not many like that one.

[mcrlmn]

Yup, too late.

The buyer has no further obligation to you.

[reallynicestamps]