insurance over 200.00 expedited from Canada to USA does that meant a signature is automatic?

[foreve-8287]

I sent an item value of 820 from Canada to USA. Paid insurance for 800 expedited and the buyer states they haven't received it but shows delivered on the tracking. Not sure what to do and also with purchasing insurance of 800 doesn't that mean a signature is automatically required? The girl at the post office did all the work as I just showed the address from my phone. I'm stressed out and not sure as I looked to see on the website. Heading to the post office tomorrow but mostly gonna get a run around answer like everything else. The item shows it was received Dec 28th but it's January 19th. Could the buyer be lying about receiving it? Thanks.

[femmefan1946]

Has the customer opened a Not Delivered claim with eBay?

Do not encourage them to do so.

For a purchase of that value , eBay demands Signature Confirmation.

So will Paypal and probably the credit card if the buyer goes to chargeback.

Ugh.

Give the buyer the Tracking Number showing Delivery.

Cross all your fingers and toes.

Tell the buyer to ask everyone in their household. Someone may have put it where it couldn't possibly get lost.

Tell the buyer to take the tracking number to their PO and ask to see the information they have about delivery.

Some carriers take pictures of the actual delivery. The buyer may learn it was delivered to a neighbour or a different street.

Start an insurance claim with the post office. This does not necessarily need your buyer but let them know that you have done this and ask politely that they cooperate when the postal inspectors call. (The postal inspector part is there for the 'fear of God' factor. The USPS inspectors have a reputation.)

Best wishes.