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refunding tax
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on 01-21-2021 09:19 AM
Hello everyone, I have a customer that wants a refund. He wants purchase amount, shipping and taxes that he paid. No problem refunding purchase price and shipping but I do not see where I can refund taxes. Does paypal refund tax automatically once a refund has been issued? Thank you.
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01-21-2021
09:53 AM
Is this a buyer who is in a location (e.g. most of the US) where their purchase has had internet tax(es) applied by eBay?
If so, I would suggest that the buyer file a claim through eBay's Money Back Guarantee if they're within the timeframe to do so, that way eBay can initiate the refund of the tax the buyer paid. I don't think refunds made through PayPal (either through the PayPal claim process or initiated by the seller) can trigger the refund of the tax, but I could be wrong about that.
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