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Calculated Shipping does not show up for USA buyers- Check yours! No one fixing this?

koolkoolthangs
Community Member

on ‎02-07-2018 09:42 AM

I have sent inquiries on twitter @AskeBay and @eBay.ca  but nothing yet as well as eBay for business on Face Book and on another thread. 

I list on .ca and .com. All my .ca calculated shipping no longer works properly - it is shows NOTHING for anything other than Canada.

No shipping options are shown for USA at all.

And no, I have not changed my shipping profiles or calculations on my 900+ GTC listings on .ca. This is a programming error "glitch". This is not isolated. I have been in eBay groups and most Canadian sellers are being effected by this. This is not ok. 

My Sales have gone down dramatically this past week. So How long has this been happening?

 

Please can someone look into this or fix this. It is bad enough as a seller I had to hand change over 800 listings by hand last year because of a known shipping glitch that no one at eBay would fix. That glitch btw is that you must choose your shipping preferences for other than domestic on .ca as 1) USA and any USA shipping options and then 2) International. IF you do it in the order of 1) International then 2) specific you get a full error code and no one can purchase. I do hope that is fixed for others.

Please comment here if anyone else is experiencing this. NO SHIPPING OPTIONS TO USA ?? 

Comments (3)
Comments (3)
mrdutch1001
Community Member
‎02-07-2018 10:02 AM

Have never used calculated shipping in all the years I have been selling online, no matter what the selling venue - have always used flat rate shipping, refunded if & as necessary...has worked well for me... so I never have to worry about about such glitches with calculated shipping & glitches with calculated shipping do seem to happen on other selling venues as well.

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koolkoolthangs
Community Member
‎02-07-2018 10:09 AM

That's great - not very helpful but great for you. I do flat rate on .com as well with no issues. This should not be an issue. I can't seem to edit my other messages so will post the screenshot here Screenshot (166).png

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mandicrafts
Community Member
‎02-07-2018 11:16 AM
I too show NO USA shipping rates for my .ca calculated shipping listings. I reported it yesterday. There is nothing wrong with my input, it just shows....NOTHING. I had a US buyer 2 days ago comment there was no shipping for the USA "so is it free"?. I checked my listing and nothing was showing, so I gave them Free shipping thinking it was my error. When I sent the invoice, the invoice populated just fine with the shipping! So I checked other calculated shipping listings, and they were the same. No USA shipping rates showing. This needs to be fixed PRONTO!
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historysci
Community Member
‎02-17-2018 02:49 PM

I have had the same problems in the last couple of weeks. Wasting a lot of time and getting very frustrated. Plus the ability to sell is being affected!

Seems picking Canada Post small packet and tracked packet sometimes works. Anything else does not, so forget anything except a small item!! I just listed a whole bunch of items, but now regretting it. May cancel all and wait until it is fixed. Rather than getting no sales or poor selling price.

 

This is completely unacceptable!

Comments (2)
Comments (2)
momcqueen
Community Member
‎02-17-2018 02:59 PM
This is a link to another thread about this problem; there are a few. You may find it useful to read through as there are two potential temporary workarounds identified. https://community.ebay.ca/t5/Site-Issues/Ebay-ca-is-presently-telling-all-potential-international-bu...
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Kudo
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