Partial refund for an item that the seller never shipped

[laurenmichau-0]

THE SELLER (THIEF) 

I don't understand how Ebay could allow such an obvious stealing attempt from this seller. Any comment can help. ty

I request to cancel an order (Tales from the crypt complete series) cause the invoice was in USD$ instead of CAD$, and it was not shown at all in the invoice (See joined picture as example). I'm in Canada, so all my invoices should be in cad$, or clearly show usd$.

This bug from Ebay made me pay 30% more than I was comfortable to pay. So I wanted to cancel the transaction.

I sent messages to the seller, who never replyed. Not even now, 7 days after the sale. 

I didn't really have the option to ask for a cancellation, so I opened a refund request. And the seller sent a PARTIAL REFUND of 12,99$ usd, and kept 21,78$ usd (The whole shipping price, but for an item he NEVER SHIPPED). Then Ebay close the case, and keep telling me that the case is closed, so they can't do anything.

Am I crazy to feel that their procedure doesn't make any sense? They've basically let him steal 21,78$usd from me. He didn't ship anything and can just relist it. The shipping fees should have been credited back to me. Obviously. They can't reopen a case when they took a bad decision? Really?

And now, after seeing that I asked for a full refund directly via PayPal, the seller suddenly mark the item as shipped. 7 days after the sale. Wow! This is bullsh.t cause there's no way he's sending it. He just hope it will delay the procedures.

Thanks for the help.

Laurent

[retroman_studios]

It doesn't matter if you were invoice in CAD or USD, the seller's price is the sellers price. So you would pay the same regardless.

As far as cancellations, sellers have the ability to cancel the orders if requested by the buyer.  Buyers can open cases depending on the situation.

If you have an open claim on PayPal, escalate it and don't accept any promise of  goods or refunds outside of the dispute. 

Other than that, all I can suggest is to keep an eye out on how you are invoiced as it shows you in your screenshots the exchange rate. If you want the chance to review items, you can always "Add To Cart", which lets you see details of the item price and shipping without committing to buying it in the case of a BIN.