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How do you get a refund for a lost international package through Canada Post? Do you have to contact them directly or do you do it through PayPal?

My shipping DSR has always been stuck at 4.8. Darn thos impatient American users that expect to get their package within 2 days. Has anyone else got a negative for shipping taking too long? The one person left me a negative because it took 10 busines...