Well that's always been my experience with couriers, but don't ask me
what they call it, whether it's duties, or service fees, but anytime in
the last 10 years I've gotten anything from the US to Canada, and it's a
courier, I actually have managed to...
Can I ask, was it a bill you received from dHL after you got the item
delivered? The reason I ask is because I ordered a few things from the
states to Vancouver as long as 8 years ago, came through FedEx, and on a
$800 microphone, which was delivered...