eBay

vip-marketplace · ‎02-15-2016

So here's my situation:

I have a warehouse in Manitoba that handles my domestic (Canadian) orders and ships themselves. However, for US orders, I have to have items shipped to me and then I ship to the US buyer which adds a good 5-6 extra business days to the shipping time. So my domestic orders are handled same business days and US orders are handled within 5-6 business days. However, I cannot set 2 different handling times. I guess I could set 6 business days for both but it seems to me it would hurt my domestic sales too much for no reason especially since I ship those the same day.

So far, I didn't have too much problems selling in both Canada in the US except a few US buyers inquiring about the delivery time of their order but that was about it.

Now there appears to be a new metric called "Late shipment rate" and pretty much all my US orders are flagged as late for "Carrier says late delivery". I am now dangerously close to 10% late delivery (which is incidentally my % of US orders).

I use to have free shipping on everything in both Canada and the US and that worked great but in an effort to lower my % of US orders, I decided to add huge shipping costs for US orders.

I have now lost 75% of my US business... but my "Late shipment rate" as finally started dropping a little and will most likely reach 3-4% in a few weeks.

I was wondering if I could create a new account that I could use to sell my items in the US and be able to use the right handling time (5-6 days). Would that make sense? Both account would sell the same items - one in CAD$ with same day shipping and the other in US$ with 5-6 days handling time.

Or would eBay consider this an attempt to have duplicate listings and ban my account forever?

If you can come up with a better solution to be able to sell in the US again, please let me know!

Thanks!

vip-marketplace · ‎02-18-2016

Thanks guys!

I already use this "Duplicate listings" tool everytime I list something since my 30 days suspension.

When you're talking about blocking the US from eBay.ca and Canada from eBay.com, is that done in the "Shipping Policies" or do I need to go somewhere in my account's settings?

pierrelebel · ‎02-18-2016

" blocking the US from eBay.ca and Canada from eBay.com"

To avoid the risk of duplicate listings, you need to do more than that.

You should have shipping to CANADA only on your eBay.ca listings - block everything else

and then block Canada from the .com listings

If you only block Canada on .com listings and block USA on .ca listings you would end up with duplicates on other eBay sires (UK, Europe, etc...)

pocomocomputing · ‎02-18-2016

@vip-marketplace wrote:
Thanks guys!

I already use this "Duplicate listings" tool everytime I list something since my 30 days suspension.

When you're talking about blocking the US from eBay.ca and Canada from eBay.com, is that done in the "Shipping Policies" or do I need to go somewhere in my account's settings?

Are you using ebay Business Policies?

If so, then create a Shipping Policy on eBay.ca Canada with only domestic shipping and for International Shipping, specify No International Shipping. Then go to the Exclude Shipping locations in the Shipping policy and block everything.

Here is a screenshot of the bottom part of the shipping policy for the International shipping section. (You need to fill out the top part for Domestic shipping as you normally do)

Now on eBay.com USA, you create a shipping policy there. Your eBay.ca Canada Business Policies are not available on eBay.com nor the reverse since Business Polices are site specific. You have to create specific policies for each site. True for Payment and Return policies too.

Here is an eBay.com USA shipping policy and I was able to fill out most details for you in the Domestic shipping. I used economy from outside US for a longer delivery time estimate.

I excluded all countries in international because you seem to ship to the USA only on this site.

Disclaimer: I do not want to be responsible if you get a duplicate. Please look over carefully what I have posted. Think about what you are doing as best you an. Make a test listing on eBay.com and post the listing number and the corresponding eBay.ca listing. Make sure you edit the Canada one to not ship to the USA.

Post back your two shipping policies with screenshots if you want so we both know what you are doing. Communication is hard. Especially written communication in a forum. What I write and mean and what you read and understand can be different.

From what I see, you only ship to Canada and the USA and no other countries. So the above do just that. ebay.ca Canada for Canadians and eBay.com USA for Americans.

vip-marketplace · ‎02-19-2016

No worries I wouldn't hold responsible anyone else than myself (or eBay's dumb bots).

Thank you so much!

zee-chan-jpn-books · ‎02-19-2016

For your two CA / COM listings I'd also recommend making the title and description slightly different. For example adding CAD / USD to the end of the title as it should appear different to the bot. Then in the description I'm assuming you'll write ships to Canada / US only somewhere in there.

pierrelebel · ‎02-19-2016

"as it should appear different to the bot"

It does not matter as long as both identical listings are not available on the same site at the same time.

pocomocomputing · ‎02-19-2016

@pierrelebel wrote:
"as it should appear different to the bot"

It does not matter as long as both identical listings are not available on the same site at the same time.

I would still make the titles slightly different in case a listing somehow ends up on both sites. The bots may not find it right away and the OP says they scan their listings for duplicates regularly so they may find it first.