Get my fist negative feedback for no reason

[modemoutlet]

A moron with ZERO feedback left me a negative since I shipped his 2 days later (plus 2 weekend days). I'm out of town and I explained it already. I really like the ebay feekback system ----------------------------------------------- IF I'M A BUYER. I can leave negative to any seller without any reason !!!

[snoopwiz]

Although the new FB system has its flaws, if indeed your customer paid a premium for an upgraded shipping option, and you took 2 full days (plus the weekend)to ship it, unless you had notified them ahead of time that there will be a delay, then I think they have the right to be a little pis*ed off. Use the oportunity in your feedback comment to calmly and professionally state your side.

[modemoutlet]

He DID NOT pay upgrade and I DID say I'm out of town.

[snoopwiz]

I DID say I'm out of town.

Did you state that in your auction description or tell him/her after they won? Did your buyer acknowledge this? If they were advised, agreed to it, yet Negged you anyways, then you are so right, a perfect example of what's wrong with the fear-free FB system.

[Anonymous]

i did leave negative to the canadapost 🙂 with no fear

[coxengines]

Hate to tell you this but, if you offer expedited shipment, and only ship after 4 days, your buyer has a valid point.

Whether or not that merits a neg is a matter of opinion.

You have the choice of stating lead time in your auctions or ending them if you can't fulfill.

The word "expedited" implies "fast/quick" even if that refers to a Canada Post service. Buyers often don't know this.

Whether you are out of town or not plays no role for the buyer.

What they see is that they paid a lot of money and you took 4 days to ship - that is all they see, really.

Sorry that it happened to you but I would take it a constructive lesson in what to change in the future.

Good Luck!
Xena

[dipmicro]

and only ship after 4 days

Unfortunately in Canada the post office is closed on weekends.

I wonder how would boost the economy if weekends were cancelled. I mean the workers would still have 2 days off during the week and they would be allowed to rotate the days, but in general there would be no global country-wide shutdown and the word business-day would loose it's meaning 🙂

[fxjan03]

I got an item in June that was mailed to me in March. Buyer told me he mailed it right away- I appreciated that he answered and considered it a lost item.- It showed up the other day- Nice surprise. told the seller- he was glad- no negs, no neutrals.

This nim knob who bought from me, had to wait 7 days. because of the post office, there was a holiday Mon. in there. He give me a neutral- breaks my cher.. streak.
Says it took 7 days and he thinks it was too long- I mailed it the next morning, probably had post office date stamped on it.- That guy still pisses me off. that's why I write this.

Thanks for listening.

[whatnerds]

I just wanna stop from CP and leave negative for no reason :P Thanks.

Sukh
(Dream About Comics)

[lina-mallows]

While this may not be helpful- please consider the following.

After over 3000 successful transactions- we received our first NEGATIVE feedback from a buyer. (later removed by mutual agreement)

This was our Reply:
"Happiness is accepting that which we cannot change. (OUR 1st BUYER NEGATIVE FB)"

This REPLY came about, after much discussion over the years with another eBay seller- about how to respond to a negative. Consensus was- There are far more important things in life to worry about. The ORIGINAL thought was to write "God give us the strength to accept that which we cannot change.", but we decided to omit the religiosity, and opt for a more secular tone.

Again, your health, happiness, family, and a host of other things are FAR MORE IMPORTANT than being troubled over an undeserved NEGATIVE FB at eBay.

[cumos55]

I ship on Mondays and Thursdays, adjusted in relation to holidays..

Getting a parcel into the system on Friday means that the parcel is moving over the weekend.

The postal outlet is not open on Weekends and holidays... but the system continues to work 24/7

If sometime is bought after mail delivery on Thursday.. and paid late Friday... I tell the buyer exactly when the parcel enters the system,, and if a holiday is included.

There are Canadian holidays, US holidays, and sometimes they do create a difficulty a buyer may not see.

How about July 1 in Canada, and July 4 in US... imagine the parcel as it flows through this July 1 to July 4 period... Delays...


And I would rather not ship in those last few days before Christmas... Eait until December 27... I do let the buyers know and I do state when I will deliver to the Post Office. and I do state why.

And many times buyers do acknowledge your care as a seller.

[cumos55]

Eait = Wait