Hello everyone,
Welcome to our weekly session. I'll be around for most of the day.
Here are the issues I'm currently tracking:
- Hard block on non compliant images only on relist/sell similar
-
Missing Tracked Packet destinations
- Odd missing gallery picture in search results
Updates:
- SYI: Form resets IS when switching currencies. - Problem identified, Dev team is working on a fix
- SYI: Form resets IS when trying to update handling cost - Problem partially solved. Complete fix upcoming
- Sold items going into Unsold container in Turbo Lister - TL team has been unable to reproduce the issue on the current version
- Safari browser SYI exhibiting erratic behaviour when trying to select text in description in Revise - under investigation
@block36 wrote:
Raphael, here are reference to few recent transactions which demonstrate certain discrepancy in regards to combined shipping:
US buyer of items 311516822775, 311501390206, 311501384736, 262186999925 and 311501277852 did not have to make individual payments although each item’s price is below $100.
Another US buyer did not have to pay individually for items 262185314840, 262190621139, 262178987452 (postcards for a couple of dollars for each item).
But US buyer of items 262193576131, 262211949846, 311523232353 and 262191598111 was forced to pay for each item.
In regards to buyer from Israel (example item 262199886929) you can see that she is experienced buyer with multiple purchasing from around the world. And when she approached me initially she told me that my case was the first of this kind.
And seems that if indeed she is buying through US.com, she can do multiple purchases w/o problems from other countries’ sellers.
Hi block36,
Thanks for all these examples. I'll take a closer look, but my guess is those buyers who were able to combine did so from another site than eBay.com.
@pierrelebel wrote:
Good morning Raphael.
Small technical question for you today.
We know that all eBay employees using these forums must be identified as such (blue border; "pink" in the old days)
Do the same rules apply to former employees? Or are they free to post using a posting ID without stating they were previously employed by eBay?
Hi Pierre,
We have corporate-enabled accounts with pretty tight rules for the forum discussions, for example, these accounts only work if we are logged in from the company network (we can't post as Pinks from our own personal computers at home). So former employees by default will no longer have access to that type of accounts and thus, won't be able to show as Pinks on the forums. Beyond that, they are not mandated to reveal that they are former employees when posting with their personal IDs.
@mjwl2006 wrote:
Raphael, may I express my gratitude for the way you've begun leaving the Board Hour chat open overnight? It's appreciated. And it allows more people to seek the assistance they require. Thank you.
You're welcome!
