Just venting

[lady.stark]

Urrgh!! I really need to vent here... a buyer purchased an item, PAID for it and 20 minutes later sends a cancellation request. Apparently, she bought this in error for friend that she thought needed it (yeah right, in 20 minutes, your friend told you she had it or did not want it...) Of course, I did not say that to her. Just venting here...

Now, if I agree to the request, the refund is automatic and I can't even charge her the $0.30 PayPal will keep if I refund. That is so UNFAIR! Not to mention the free listing I just lost and the time.

Buyers should not be allowed to pay and THEN request a cancellation. That is so not fair for sellers!

[aubreyclay56]

---

@lady.stark wrote:

Urrgh!! I really need to vent here... a buyer purchased an item, PAID for it and 20 minutes later sends a cancellation request. Apparently, she bought this in error for friend that she thought needed it (yeah right, in 20 minutes, your friend told you she had it or did not want it...) Of course, I did not say that to her. Just venting here...

Now, if I agree to the request, the refund is automatic and I can't even charge her the $0.30 PayPal will keep if I refund. That is so UNFAIR! Not to mention the free listing I just lost and the time.

Buyers should not be allowed to pay and THEN request a cancellation. That is so not fair for sellers!

---

you do not have to agree,it will go to unpaid item assistant if you have that,which i use, i have agreed to cancellations most of the time but it is an option,i myself get tired of these people after awhile,way too many people that change their mind with lame excuses,up to you

[pocomocomputing]

---

@aubreyclay56 wrote:

---

@lady.stark wrote:

Urrgh!! I really need to vent here... a buyer purchased an item, PAID for it and 20 minutes later sends a cancellation request. Apparently, she bought this in error for friend that she thought needed it (yeah right, in 20 minutes, your friend told you she had it or did not want it...) Of course, I did not say that to her. Just venting here...

Now, if I agree to the request, the refund is automatic and I can't even charge her the $0.30 PayPal will keep if I refund. That is so UNFAIR! Not to mention the free listing I just lost and the time.

Buyers should not be allowed to pay and THEN request a cancellation. That is so not fair for sellers!

---

you do not have to agree,it will go to unpaid item assistant if you have that,which i use, i have agreed to cancellations most of the time but it is an option,i myself get tired of these people after awhile,way too many people that change their mind with lame excuses,up to you

---

OP said the buyer paid so the Unpaid Item Assistant is of no use.

[maximus7001 · Accepted solution]

Just cancel. You dont want them to mess you up. It is not worth it.

[lady.stark]

---

@aubreyclay56 wrote:

you do not have to agree,it will go to unpaid item assistant if you have that,which i use, i have agreed to cancellations most of the time but it is an option,i myself get tired of these people after awhile,way too many people that change their mind with lame excuses,up to you

---

When a buyer sends the cancellation request before paying, I always agree to it, because at least, I receive my Final Value Fees back and no money exchange has been made. And even if I loose a free listing, I take it as a "cost" of doing business.

But this is not the case. The buyer already paid. I just lost the basic PayPal fee of $0.30. Of course, I still agreed to the cancellation, because at least the buyer did not request a return *after* receiving the picture. Then I would have lost the $0.30 and the postage.

It is just really annoying to see buyers get away with this. The number of cancellation requests they made should appear somewhere on their page. Or better yet, just like sellers, it should give them a defect. After X defects, they would see their account restricted. They would think twice before purchasing an item.

[gifts_of_elegance]

If 30 cents is all you have to loose, you are lucky and should thank the purchaser.

She could have let you ship it and filed "item not as described" and gotten her money back that way.  Then you would loose what you paid for shipping,  your FVF,  the 30 cent PayPal fee and you would be charged a lot of money for the return shipping label.  Canada post might also charge you handling, taxes and duty,  and you would have a  defect  that would affect your item visibility and sales for a year.

Yes, her friend might have changed her mind.  It happens far too often.  My darling niece who swears to love me to the skies asked me to find and rent her a timeshare in Cancun, Mexico so her family could vacation with us.  I called her when one became available and she told me that they have already booked a vacation to Cuba three weeks earlier.

[lady.stark]

Yes, it could have been worse, I am aware of that. But thanking the purchaser for wasting my time and make me loose money? That is a bit too much.

[zee-chan-jpn-books · Accepted solution]

I'd actually add these kind of buyers to my BBL so that they can't waste my time and money again, unless they sounded really nice in their cancelation request or they're a return buyer.