Tracking number of my item does not exist and Ebay has deleted the sellers account

[kalabermada]

I find it strange that Ebay deleted the seller's account but notified me in an email that there shouldn't be any problems and I should 

receive the item.

The seller has not responded to my email (perhaps because he is not an ebay member anymore...) and it turned out to be a little bit difficult to resolve this issue with a non-existing member. 

I managed to open a case but it is ridiculously awkward and frustrating to solve such issues, let alone contact ebay via phone or email.

Why should I have to wait 4 days for a non-existing member to get back to me??

And why can't I phone anyone about this? I think Ebay knows it's making things very difficult but doesn't want to change anything.

I would have ditched Ebay for Amazon a long time ago if it wasn't for Amazon treating their staff so badly.

There must be a third option?? No?

A real pain....

[reallynicestamps]

(perhaps because he is not an ebay member anymore...)

The term that the Resolution staff will understand is Not A Registered User (NARU). Which means he has been tossed off the site for being somewhere between naughty and Al Capone.

Using NARU in your Dispute or Claim usually moves customer service into high gear.

Yes, it is difficult to find the correct spot to open a case. Did you start with the Resolution Centre at the bottom of this page? That is usually the best.

You are also covered by Paypal and by the credit card you have attached to PP.

Allowing 96 hours for staff to check that your problem is as you have stated it is annoying, but fair. Sometimes customers will open Disputes hastily or even dishonestly. We all suffer from those, sellers like me and buyers like you.