Hey all,
Below is a copy of the email I sent to several contacts within the eBay Customer Support world.
Please be aware that these are the 'shortened' versions of the problems I am having with eBay lately and that all of these problems have occured within a 20 day period.
I am having SOOO much fun!!
Check it out :
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Hello,
Thank you for reading my eMail.
Please make yourself some coffee or tea before sitting down and reading this as I would very much appreciate your full attention.
Problems #3 and #4 are where I would like the most attention to be focused please.
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---- PROBLEM #1 ----
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Item #190059787240 (plus over 150 more) Adidas shoes.
Problem : Item restricted, only allowed sale to Australia, Canada, UK, and the USA.
Reason : Adidas shoes are at high risk of being sold by eBayers who sell counterfeit Adidas shoes.
What I have done : eMails to Customer Support referred me to eBay Live. eBay Live representative referred me to Customer
Support eMails. My eMails to Customer Support clearly outlined where, who and how I purchase my Adidas shoes for resale in
order to authenticate that my Adidas shoes are the genuine article.
Result so far : Nothing has been resolved regarding this issue. The shoes are still restricted.
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---- PROBLEM #2 ----
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Item #7213641900 - Patch - COACH for teachers and instructors Brand New
Problem : Item restricted, only allowed sale to Australia, Canada, UK, and the USA.
Reason : At the time of the restiction, no reason was given.
What I have done : I have contacted eBay Live and and related eMail contacts.
The Item : This item is a simple sew-on patch (the ones you sew on to a jacket) with the word 'COACH' on it. It measures 1" by 4" and is fully described clearly in the auction description.
Result so far : I was told eBay mistook this item for a designer handbag by the brand name 'Coach' which is at high risk of being sold by eBay sellers who actually sell counterfeit handbags.
The restriction has not been removed.
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---- PROBLEM #3 ----
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Item #190065522950 - eBook - Balisong Butterfly Knife - The Basics 3 eBooks
Problem : Removed from eBay.
Reason : Section 5.1 of the eBay User Agreement states, "You must describe your item and all terms of sale on the listing page of the Site." Listing Descriptions that are hosted primarily off of eBay are not permitted.
What I have done : eMails sent and conversation with eBay Live. No answer. eBay Live directs me to eMail links only. Several
eMails sent, no answer. No resolution.
The item : The item removed has no links or descriptions off eBay. The item perfectly falls within all the guidelines under the Digital Items Policy (http://pages.ebay.ca/help/sell/selling-digital-items.html#requirement). This item was created, written and drawn by Alex Weller (me) and is my creation in whole. No copyrights or eBay policies were violated at all.
Result so far : Nothing.
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---- PROBLEM #4 ----
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Item # 190066149651 - Kicking Target - Double Vinyl Clapping Style Brand New
Problem : Removed from eBay.
Reason : Section 5.1 of the eBay User Agreement states, "You must describe your item and all terms of sale on the listing page of the Site." Listing Descriptions that are hosted primarily off of eBay are not permitted. --
What I have done : Contacted eBay Live. Received canned, pre-programmed answers and Live Support cut me off intentionally.
The Item : The item is a martial art training device used as a target for punching or kicking. There are no links or descriptions that lead eBay buyers to any site off eBay at all. The removal of this item is completely unfounded.
Result so far : Nothing.
All my eBay ads use a template that I created myself over 6 years ago and have been using on eBay ever since. There has never
been an issue regarding how my items are presented in my ads until now.
I have been running Dragon Impact (dragonimpact) since 1991 as a legitimate business in British Columbia, Canada and I am an eBay PowerSeller and have been selling on eBay for almost 7 years.
I would very much appreciate a personal, non-canned reply to my concerns within a timely fashion. Please be aware that Problem #1 was addressed to eBay on Decemeber 7th and has still not been resolved ... I would appreciate that these issues be resolved and fully explained within the week.
Also, seeing as how no part what-so-ever of any of my ads violate any of eBay's Selling Policies (since they are the same ad templates I have been using for over 6 years with no prior problems) I would very much like to have all strikes against my account removed.
Thank you,
Alex Weller
dragonimpact
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I have had some eMails from them, like the one where one Customer Service Rep thought I was selling from China .. y'know, Canada ... China ... same thing, and a bunch of other eMails that are way out in left field.
This is fun.
I'm sure glad eBay stepped-up their Security because, boy, I sure feel safe.
Alex.
dragonimpact.