why i get charged ebay fee when some ppl didnt pay their bill or cancelled their bid

[jacobjiao198597]

why i get charged ebay fee when i sold some items but customers didnt pay for it, i still got charged 10-15% of total, not once but all the time

[dmil8030]

That happens because you did not offer a Mutual Cancellation with the person who won or bought, nor did you file an Unpaid Item dispute against the non-payer.  A seller is required to pay fees on what is sold, so as far as ebay knows of your transactions, they were paid for.  The following link will explain about those final value fees, - as a seller you really need to know this:

http://pages.ebay.ca/help/sell/fvf.html

You also need to read over this bit about filing an Unpaid Item dispute:

http://pages.ebay.ca/help/sell/unpaid-items.html

As the link will show, after 4 days if a buyer has not paid, file the dispute.  The buyer then has a further 4 days to pay and if he does not, - you close the dispute and get those fees back.

If a buyer is amiable and the two of you agree that cancelling is for the best, the following link explains how to offer a Cancellation:

http://pages.ebay.ca/help/sell/cancel-transaction-process.html

It is so important to familiarize yourself with all these things.  There is a lot of reading necessary to sell on ebay, - it is not just a matter of listing items and waiting for loads of loot to roll in.  People who do not pay or cancel their bids on you can be added to your list of Blocked Bidders - so they don't do it to you again:

http://pages.ebay.ca/help/sell/manage_bidders_ov.html#block

And because non-payers tend to be repeat offenders, you can set your preferences to block everyone with 2 or more Unpaid Item cases in the last year by going here:

http://pages.ebay.ca/help/sell/manage_bidders_ov.html#set

Well, that's a start.  Spend some time reading up on all the policies and practices related to selling.  You will have endless headaches and problems otherwise.

Best wishes. 🙂

[reallynicestamps]

You only have 45 days from purchase for the Unpaid Item Dispute, so do that today.

You should also add those non-paying bidders to your Blocked Bidder List, as suggested.

Also go to your Seller Preferences and Block bidders who have Unpaid Item Strikes.

You can also require that your bidders have an active Paypal account. If you are selling at Fixed Price, you can demand Immediate Payment. These options are set through your Seller Preferences too.

You cannot leave negative feedback for any buyer, but you can Respond to any feedback, yours or his. There is no deadline for Responses, but they are most effective if they are calm and factual.

[scifan57]

Sorry,reallynicestamps;the seller only has 32 days from the time the listing ended to open the unpaid item dispute. It's the buyer who has 45 days to open a dispute. Here's the page on unpaid item disputes.