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11-28-2014 11:03 AM - last edited on 11-28-2014 12:48 PM by lizzier-ca
I won my auction, paid for it, and it was shipped to me (supposedly). However when I click on my tracking number there is very little info. The seller keeps promising me a postal number but has many excuses as to why he/she never sends me the info. I'm not saying he's/she's scamming me in any way but the inability to track my package is making me nervous.
Is there anything ebay can do for me?
Grant
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why is shipping info blank
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11-30-2014 04:18 PM
You've made a purchase through the global shipping program so the seller would have shipped the item to Kentucky and then a company called Pitney Bowes would handle the shipping from there. It seems quite common with them for the tracking info not to show anything until the item is delivered so I wouldn't worry about the lack of tracing info. If you don't have the item after about 3 weeks, you can file an item not received claim.
why is shipping info blank
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11-28-2014 01:33 PM
Your seller used the Global Shipping Program.
Your seller used a tracked service to send the item to the GSP plant in Kentucky.
The number you see is an internal tracking number from the GSP, which is basically useless to the buyer. The seller has no control over this , so while his communication could be better the most he could tell you is that it is with the GSP. His duty has been done.
However, all tracking is useless except emotionally to buyers.
You know your purchase is on its way. Delivery from the USA can take upwards of 20 days from cleared payment.
If it has not arrived by then, you could start an Item Not Received dispute.
If the GSP cannot prove delivery you will be refunded in full.
why is shipping info blank
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11-29-2014 02:58 AM
why is shipping info blank
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11-29-2014 03:03 AM
why is shipping info blank
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11-30-2014 04:18 PM
You've made a purchase through the global shipping program so the seller would have shipped the item to Kentucky and then a company called Pitney Bowes would handle the shipping from there. It seems quite common with them for the tracking info not to show anything until the item is delivered so I wouldn't worry about the lack of tracing info. If you don't have the item after about 3 weeks, you can file an item not received claim.
