Resending

[rosslymacquee_0]

When a item doesn't arrive and the seller says they will send you a new one for free ( although you have paid for the item and not received it so it isn't free ) what do you do if you don't receive the 2nd ordered item.  Buy the time the second order is due to arrive the 1st order is to old to open a case and the 2nd order doesn't have a tracking id or order id so your just stuck without anything and out of the money you paid for the 1st order you never received.   This happens to me all the time. I can't count how many item I ordered that just never arrive at all. And I am totally out of the money.  So now when the seller offers to send me a new one instead of refunding me for the 1st one I just so no and get a refund because they are never telling the truth.  Why is this and what can be done about it ?

[momcqueen]

PayPal offers Buyer Protection for 180 days from time of purchase. That's six months. Open an Item Not Received case with them and NEVER accept an offer of a replacement unless it's a seller you already know and trust AND it can be sent with tracking AND you'll have it within about a week. 

Who are you buying from that this is happening to you on a 'regular' basis? If it were me, I'd change my shopping habits to avoid being jerked around. 

[femmefan1946]

When a item doesn't arrive and the seller says they will send you a new one for free

SCAM!

Go to Paypal's Resolution Centre at the top of your PP account page under Tools and open an Item Not Received dispute.

[snoopwiz]

Lovely shade of red.