Why are Shipping Costs Increased After I Click on the Listing?

[aliuh]

You know how when you are looking through listings it tells you basic informaiton like shipping costs? For some reason many of the listings I see have one shipping price, but then when I click on the it and view the full listing the shipping cost has often doubled.

Anyone else having this problom? It makes sorting by cheapest price+shipping a little ineffective and frustrating.

[thechabinator]

same thing....I think its seems to display the price you would have paid with the global shipping program......but when you click on the item, it shows the newer price because ebay have enrolled people on the new ebay international shipping program that is now charging very high shipping fees and not including duties/taxes ................This new program will kill international purchases...its too expensive...not worth it anymore

[pjcdn2005]

@thechabinator That isn't possible, either the seller has gsp pricing or EIS pricing, it won't show both.

As I mentioned earlier in this thread and in another thread, I think that it may be caused by sellers not entering the weight an dimensions on their listing. If they are shipping free domestically or using a flat rate box, they don't realize that they must enter the dimesnsions for the international portion.When this happened to one seller we asked them to enter the weight and dimensions and the price was the same on the search view and after clicking into the listing.

thechabinator - I haven't noticed especially high prices with the new program, in fact when I did a search for Coach wallets, the shipping price to Canada for items shipped through EIS varied from $11 -$22. With the gsp the average seemed to be from $16-$25. What sort of items are you seeing te high prices on?

[thechabinator]

@pjcdn2005I buy tools and saw the price of the sellers I often buy from raise a lot..in fact, prices are now too high ...there is nothing I can buy that is worth it right now....also, having duties/taxes included in the price was a big + for me....if the seller dont use the right carrier, I get charged brokerage fees too...with global shipping program it was included...

[pjcdn2005]

Are these listings items that are being shipped through eBay international shipping?  There have been cases of that happening when the seller hasn't entered the weight or dimensions in their listing.  You might want to ask them if they are entered and if not, explain that if they enter them, it might lower their international shipping cost.

[aliuh]

I'll check that next time it happens. I did actually ask recently, when it said something like $15 shipping, then $35 when I went to the listing, and the seller said that was the cheapest they could ship it for, so I'm not sure if that's the problem

[femmefan1946]

You might want to ask them if they are entered and if not, explain that if they enter them, it might lower their international shipping cost.

Good point.

You will often get a faster and friendlier answer if your pose your question as being of benefit to the other person.

EBay promotes Tracking as a benefit for buyers, but it is really mostly a Seller Protection against false "not received " claims.

[ypdc_dennis]

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@aliuh wrote:

... For some reason many of the listings I see have one shipping price, but then when I click on the it and view the full listing the shipping cost has often doubled.

Anyone else having this problem? It makes sorting by cheapest price+shipping a little ineffective and frustrating.

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My brother complained to me last week about this issue when he was looking. I checked what he was looking at and shipping for some listings would jump from $34 to $57 but for other listings the value remained the same.  The listings I checked were similar price range, all shipping from USA using ebay shipping. I was unable to see anything different as to why some price jumped and other listings were not a problem.

My brother has not seen this shipping cost jump problem when looking at items shipped from the UK.

-;-

[aliuh]

Oh really? I was starting to think I was crazy because it hasn't happened since I posted this! I think the ones I have this problem with have also been from only the States

[eburtonlab]

Are you using the correct location to calculate your shipping charges in your search results?

Try sorting your search results by Distance: Nearest First and see what location is shown. If it is not your shipping location, change it. Then the prices you see when searching should match the prices at checkout using that address.

[aliuh]

My shipping location seems to be accurate. I tried what you said and it was the correct postal code.

[marnotom!]

Is the shipping price you see in search described as an “estimate”?

[aliuh]

Nope. Not on the search results, or on individual listings does it say it's an estimate.

[pjcdn2005]

It shouldn't change.Which site are you searching on?  Make sure that you are signed in and the price is supposed to be the same as when you are searching as when you click on the listing.  If you have some examples of when that is happening (item numbers, shipping cost seen in search and then after) the information can be passed on to ebay do that they can look into it.

[aliuh]

I'm on Ebay.ca. I thought I'd ask around before trying to contact Ebay, but I couldn't find anyone else having this happen. I'll see if I can find an example.

[msau4301]

Couple of things that could be happening. If you are looking on the .com site you may be seeing the US amount but as soon as you click on it (assuming you're in Canada) it will show you the higher Canadian amount. Also when just scrolling it shows the shipping price only, but if there is duty or import charges, they don't show during the scroll down search, only when you look at the specific item (sadly). This used to happen all the time to me when the Global Shipping program was used, I started bracing myself for the higher amount as soon as I seen it was being shipped through the program.

[aliuh]

For once I remembered to check what site I was on. I am on .ca, but it specifies in the results that the shipping price is in CAD. I should check though next time and see if it is just converting it. I also checked for import charges that it might have been adding, but it has always tells me separate from the shipping price what import charges are.

[femmefan1946]

Today (17/3/23) the exchange rate is $1.38 Cdn to $1.00 USD

[pjcdn2005]

Regardless of which site you are on, if you are signed with your correct shipping address the amount seen and search and in the listing should be the same.  Even with global shipping, the actually shipping charges should be the same in search as on the listing. I have seen the odd time when they are different by a dollar or two.  The import charges are separate so that shouldn't affect the shipping charge in most cases.