12-31-2020 02:49 PM - edited 12-31-2020 03:07 PM
I posted about this earlier but it seems to be the problem that refuses to die.
In brief: Im in Canada and bought small item ($28 usd vintage language old audio cassettes/book (with usb stick of vintage audio backed up in case the cassettes dont work) + $18 GSP item) on Nov 26. TX Seller shipped late dec 4 AND shipped by media mail to GSP KY from TX instead of 1st class or priority (on his auction he says he'll ship 1st class for domestic mail). [PS seller claims its my fault because I asked for vintage item to be in box and he put it in a shoe box and therefore 1st class would have cost more than the $4.75 he had earmarked for 1st class mailer to KY]
Anyway it gets accepted late in Dallas usps post office and then does not move for a full 10 days. I contact ebay and they tell me its considered lost. I contact usps and they say the same thing (and they say he should not have sent a usb stick in that it is violation of media mail rules and if they open it for inspection they will fine him and send it back).
So ebay refunds me fully (INR) and they say "case closed"
[At this point I consider it done also and order the same product closer to home (at higher cost in total from a collector) and received that one (FBA amazon.ca seller).]
Now another 9 days pass --no movement. And after 19 days of no moment I get an auto message from usps that its been 'delivered' I find the track no. and its now at GSP getting "customs labelling".
Seller suddenly contacts me and says "well discuss next steps I intend for the item to remain in your possession."
A few pro sellers on this forum and through email tell me that it is not your concern now and that since its been accepted at GSP KY its up to GSP to refund the TX seller not you the buyer .
I am told that its GSP/ebay will refund the seller. I am curious --is this true?
I thought that only happens when the item leaves GSP KY and is lost/etc after it leaves GSP but before it reaches buyer (Toronto, Canada), not before (ie during the first leg of the trip from seller (TX) to GSP KY.
Which one is it? Im confused.
Also one ebay pro told me on private email that some sellers have tricked buyers in such cases: the seller gets a refund from GSP and then talks the buyer into giving a refund also telling them "you now received it you should pay me." The buyer than pays the seller and is none the wiser because the buyer does not call ebay staff to inquire if seller got refunded by GSP. Indeed, he said, many buyers especially Canadians do not know that US sellers can get refunded by GSP/ebay in such situations and go ahead and pay back their refund.
Like I said I and ebay believe it was lost (no movement in the end for 19 days) before it suddenly appeared in GSP KY. Around day 10 of no movement (and after estimated delivery date of 17 bus days) ebay refunded me and said case closed.
Now GSP receives it and is labeling it and suddenly seller wants to "talk about next steps.."
I already bought and received the replacement elsewhere as I said since I honestly believed it was lost and so did ebay staff and they refunded me.
Now the original TX order is at GSP KY.
What should I do? What am I required legally and contractually as an ebayer in good standing required to do?
And what should I tell the seller?
I should also add I cannot deny the package at my home because the private couriers safe drop and I cannot open the door regardless. Im not only on lockdown but medically ordered to not go out (I have a condition that the doctor told me that I should not risk it "under any circumstances" so Ive been home for several months studying languages and trying to find a remote /internet job). I could try to contact GSP or whatever courier they eventually assign to intercept it if thats acceptable.
If Im legally required to return it then Ill pay an uber or instacart driver to pick it up and deliver it to Can post if the seller pays return shipping. Please advise me if you can.
Thank you in advance.
This is not how I want to end the old year but hey it was a sucky one anyway.
But best wishes for the New Year to you all!
Once the item is in KY, the seller is no longer responsible for delivery.
It is unlikely that GSP is willing to search the thousands of packages they receive daily, possibly hourly, to mark your purchase "Return to Sender".
You have been refunded by eBay/the seller because the item was not delivered to KY before the deadline.
You are no longer part of the transaction.
The seller shot himself in the foot by shipping Media Mail instead of the promised Priority.
His choice.
His problem.
Eventually, the item will arrive on your doorstep.
You no longer want it.
You can refuse it* and eventually it will return to the USA. Hard to know if it will go back to the seller or to GSP.
But again, he cheaped out and has that wounded foot to show for it.
I am old and grumpy.
*Since the carrier is unlikely to knock on your door and hand it over, you may have to take it to the local Postal Outlet, unopened, and hand it back.