K!~~_7.JPG "bunbar"){kind=avatar}
3g~~_7.JPG "retroman_studios"){kind=avatar}
Hi everyone -
Opening the chat up for your questions. I'll be around tomorrow (Wednesday) to work on getting you answers.
Thanks!
Tyler
@bunbar wrote:
It's very frustrating having to pay $350 a month and still have to pay fees to list items on auction. Is there any reason why we have to pay extra to list sheet music or certain categories of patches as an auction?
Thanks for your response
Hi @bunbar - I don't have a specific reason for why the 1,000 auction listing credit is restricted to the Collectibles and Fashion categories, other than 'that's the way it was set up'.
I do know that if you run an auction that ends with a sale, you should be being credited back the insertion fee to run that auction.
I'll pass on your feedback to the right team again for a potential change in the future. Thanks!
@retroman_studios wrote:
I sell a few items here and there and frequently use the App. (Android)
If I set US shipping as 0.00 it flags it as incomplete. I have to charge a penny or else I can't list. Domestically I can offer free shipping but not US unless I then go on the web and manually change it.
Hi @retroman_studios - that definitely sounds odd, especially as it's happening on the app only. I'll get this to the mobile team to review further.
In the meantime, to save you a trip to the computer, can you open the 'classic site' view on a mobile browser to at least finish up those listings?
@momcqueen wrote:
Good morning, Tyler.
Happy Holidays to you.
I have a situation with a buyer who says he keeps getting an error message that I do to ship to his location when he tries to checkout. He lives in Saskatoon, I think. He says it hasn't happened with the international orders he has placed and that, by comparison, if he adds an item of mine with Free Shipping (maybe the flat-rate ones?) to his cart, the message isn't flagged. I'm guessing there's something incorrect with his postal code. I've looked at the listing from my end and nothing seems funny and other purchases from other buyers have gone through fine since he began to report it.
Is there any way that you can look into it? There's a trail of messages back and forth in my Messages.
Thanks,
Maureen
Hi @momcqueen - the whole thing seems really unusual to me, to be honest. I don't see that the buyer has hit any error and hasn't attempted a checkout for the item in nearly a month.
It seems like they're a collector, so I'm wondering if what they encountered was a multiple currency popup message? I'd recommend they add the item to their cart and select 'pay only this seller', that should take them through without any issue. If they say they're hitting errors still I would point them to CS (Facebook or Twitter preferred, as they're great). Thanks!
Thanks for joining the chat this week everyone! It's closed now but I'll be back next week!
