Newbie here! PayPal payment to Shippo included price of item...?

[awaken_finds]

I recieved an email from Paypal stating "You authorized a payment to Shippo of 45.00". 

The 45.00 includes, 25.00 shipping and 20.00 for the item I sold. 

Why did they take the 20.00 for my sold item? Is this an error or is this normal?

Can anyone tell me why?

I tried to look around in the forum and on Shippos site, but couldn't find anything to answer my question. Thanks for taking the time to help a newbie out!

[awaken_finds]

Turns out that I was charged for multiple labels. Took forever for them to return an email. Definitely not good buisness practice. They really should have an online service or telephone service to speak with someone. My refund will apparently be returned withing fourteen days. I think I will try paypal shipping labels as recommended. Thanks!

[lotzofuniquegoodies]

@awaken_finds 

If you printed 2 labels close to the same time it gets combined and charged together. Unfortunately their invoice is not very good of explaining the charges. If you purchase 2 labels and there is a bit of time between them it will be billed as 2 charges. It should reference either the tracking or a mailing address, but it doesn't.(In Paypal)

In your case, the 2nd charge will not actually be a refund but a credit to your account for the next bill. At last word Shippo only refunds for US customers. You will see this in approximately 2 weeks -14 business days. If you don't see in that time frame just go to the help page and email to get a bee in their bonnet. Then suddenly the credit magically appears. Well, that's been my experience in the past.

-Lotz

-Lotz