NPB pays on 7th day and now screams they want the item after I relisted it

[luv4orphans]

I sold an item on the 11th of February and sent proper invoice right away. The next morning I got an email from buyer stating that I could ship this for $3.00 and why was I charging so much. I emailed the buyer back saying I could not ship for that price as item did not meet the 2 cms requirement that post office allows for Light Packet to US. Never heard from this buyer again. So on the 4th day I filed NPB. Tomorrow is deadline. Well she paid later this afternoon at the 11th hour almost.

In the meantime I have relisted the item and somebody else now has a bid on it. Now I am supposed to cancel that bid and ship this to this buyer that first complained about shipping costs. Then didn't pay. Then now screaming she wants the item.

I requested in a nice way to cancel the transaction as I had relisted this and somebody now has a bid on this but she said I filed NPB and now she has paid and she now expects to receive the item. I asked her what she would have done had she been in my shoes. This is the 5th one in about 2 weeks.

Any advice on how I should deal with this? I think no matter what I do here she will complain. I haven't ran into anybody difficult on here yet. Not to this extent.

[femmefan1946]

In the meantime I have relisted the item and somebody else now has a bid on it.

And now you have a learning opportunity.

Sigh.

This will probably go badly no matter what you do.

Cancel your open auction, cancelling your bidder's bid first.

When you ship the parcel to the paying bidder, use a Delivery Confirmed service. You are going to lose money on this, no matter what you do.

You can also use a service with faster shipping than your original choice. You are going to lose money. Can't be helped.

Give the buyer the invoice number on the shipping label and the date of shipping. This is an attempt to keep her mollified.

Chances are that you will get negative feedback from her no matter what you do, so don't apologize. Be calm and professional. Ignore rants.

If she heaves feedback mentioning the UID, it can be removed. If she leaves hysterical feedback it will look worse for her than you.

And I think calling him that is an insult to the psychopathic lowlife community. -- Captain Malcolm Reynolds

[luv4orphans]

She's finally emailing me back and communicating. I think she understands why I would have done what I did. She was the fifth non-paying bidder in the last 2 weeks or so. It getting to be that there's more non-paying than paying buyers almost.
Yes she pretty well threatened me yesterday with negging but didn't actually say it. That she was expecting this delivered in a timely manner. I'm supposed to just jump off my chair now that she's paid and run to the post office. The gall of some of them out there. She relented on some of that today and was quite polite but yes at this point don't totally trust what's she telling me. The other bidder is quite understanding during all this and is flexible. Do what you have to do.
Yes definitely a lesson learned. If we don't hear from somebody for 7 days except once to complain on shipping costs, and no word. And her being the 5th one in a series of this didn't help. Another NPB I thought.

[brandeentertainment]

First Yes never relist until it is all done and over with ...

Second thing if your gonna list auction and not use Require immediate  BUY NOW option you should give more time for buyers to pay (1 Week) 4 days although ebay's policy is not set in stone

Ebay should make it so that when buyer don't pay you can close case asap no waiting but that is unfortunatly not the reality of selling on ebay...

I would honor the sale and removie new listing because to me that is just the simpliest way ..

You cancel an already paid for item for a possibly a non paying bidder not a great idea...

Think of it this way. 1st buyer has now paid .. If you refund and cancel you will most likely get a negative feedback .. Now you have cancelled for a bid NOT a sale ...

So You tick one buyer off and get a neg and now you left with a bid aka a potential buyer and what happens if that buyer or bidder does not pay .. .YOU GET STUCK WITH A NEG ,2 Cancellations and NO SALES ..

Just y opnion but hope it helps

[luv4orphans]

I think you weren't reading properly. She emailed me right after I sent actual invoice and complained about shipping costs. She said I know you can ship this for $3.00 and to re-issue another invoice. I could not ship the item for $3.00 as it was more than 2 cms thick. The cheapest I could ship was $8.03 small parcel air. Then I never heard back from her. Except on 7th day where she paid. Has been a difficult person to deal with right from the start. Either way I think I will get a negative no matter what I do.
I already talked to the other buyer and they have already won 1 item from me and now have 2 other bids. Do I want to tick them off also.

[marnotom!]

As tempting as it is, one should never relist an item prior to the completion of the NPB process.  The reason it's there is to give your buyer a last opportunity to pay.

Having said that, I wouldn't be surprised if your buyer has pulled this sort of stunt before and now they're a razor's edge away from losing their buyer privileges on eBay.

Give the buyer a refund and block them, but be prepared for justified negative feedback.  It might go away if the buyer does, though.

[luv4orphans]

Hi marmotom
Usually I wait it out but seeing its a winter item and I wanted it to relist asap.

Either way I will get a negative or low DSRs here with this finicky person. I can't predict but her first email was to lower shipping costs which I couldn't do on a $10.00 item. Or on shipping time as now I have to run out and post immediately. Of course the post office won't get it there soon enough. She's just out to cause trouble by the sound of it. She has been mostly a buyer on ebay but she's has 10 feedback as a seller so you would think she would be a little more understanding. People don't always leave feedback so it could be more.
She's backed me into a corner and she knows it. But I can't pull the item off from the other buyer. They have 2 other items they have bids on.
I could maybe have offered this NPB another item similar that I was keeping for myself but she's not responding to anything except to tell me she expects the item shipped.
I can respond to her negative though? Do I lose my status with a negative. She's almost using extortion. Didn't say it but. We're supposed to let it ride if they don't pay and not file NPB.
I had one the other day. No feedback. Didn't speak english from russia. But managed to call me evil and three fu in there because I filed an NPB on them. Once an NPB has been filed, I don't think they should be allowed to leave feedback. Maybe ebay should lengthen the time to pay and then once an NPBs has been filed buyer cannot leave feedback. I don't know. Getting way too many of these deadbeats lately and when you file an NPB this is what you get.