Can't purchase any Canada Post Shipping Labels? Getting error message.

[calistacards]

I am getting an error message for all of my orders: "Sorry, we were not able to generate the label. Please make sure the parcel size is within allowed limits, and both addresses are correct."

I have purchased hundreds of Canada Post labels for domestic and international addresses, but this is the first time I couldn't print or purchase a label.

I tried around midnight on September 9 and 9 hours after midnight as well.

Anyone else having this issue?

All my orders are either 30-40 grams and the package size is 18cmx12cmx2cm. I am selecting the Canada Post Tracking Packet for USA and the Expedited lite option for domestic shipping.

Error message.jpg ‏184 KB

[lotzofuniquegoodies]

@calistacards 

Just to confirm, you are clicking on the accept/agree conditions down at the bottom? To my eyes everything else seems okay.

-Lotz

[calistacards]

Yes, I am clicking the checkbox before clicking on purchase.