I have to make an insurance claim with Canada Post. This is the 3rd item received damaged. Not happy

I just received 5 pics from a buyer; his 1:18 scale diecast car came DAMAGED!  the postal service must have played football with it.  I have my original pics, his of the damage and the shipping slip.  Have never done this before; but this is the third parcel damaged in shipping.  Enough is enough.  Anyone have experience/advice?

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Hello Everyone,

 

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Thanks for understanding!