Is there anyway that I can contact a 'knowledgable' ebay rep outside of Customer Care

[wilmcal0]

Is there anyway that I can contact a 'knowledgable' ebay rep outside of Customer Care chat, as I cannot use voice mail (deaf).

I have been back and forth with a return issue with the chat people for over a week, different people each time, different answers, contradictory answers, or no answers at all. 

I have receieved some direct email responses from 'higher ups' that are no responses at all, just stating the obvious without giving an answer.

Most of these people seem to have a poor grasp of English and many don't understand what my issue is, despite reapeatedly explaining it to them.

Perlie, Kadesh, Ma. Nelia Macaraeg, Jinky, Jonahlyn and so on....

Everyone of these people have assured me that they are there for me and will take care of my issue, but as soon as the chat ends.. THAT'S IT, nothing more ever happens!!!  Brushed off...

Any help?

[reallynicestamps]

I tend to remove editorializing.

Buyer purchases 6 items from me, the most expensive being a $150.00 Criterion blu-ray

Buyer claims that the disc is scratched and upfront states that he does not want to return it, he is angling to get the price reduced even further.

The buyer bought six items in one purchase or made six separate purchases?

Is only the high priced disc in dispute?

I told him no refunds without a return...

That is your right, even if you have a No Returns policy.

He initiates a return after much back and forth and I accept.

Was this a formal Not As Described dispute?

If so the back and forth was a mistake. Sending the return shipping label immediately should have been your response. (I have 20/20 hindsight.)

If this was outside of eBay, there could be problems.

I create a return label through Canada Post and send the buyer a screen grab and link for the label.

Good.

What was the tracking number?

Six days later I receive several messages from ebay stating that the buyer cannot return the item as I have not provided a return label?

Did you then provide a tracking number?

That would show your customer as the sender and you as recipient.

No screen grab needed.

"This Return case is now closed because the buyer has opened a return request"

Yeah. That's really bad grammar.

Case is now on hold until July 11,

Sounds as if they are looking for the tracking to show delivery back to you.

Does the tracking on the Return Shipping Label show that it has been mailed?

What is it's current location?