Item stuck at 'Item accepted at the Post Office' for 7 days now. What do I do? No updates after.

[hurosells]

My item has been stuck at 'Item accepted at the Post Office' for 7 days now. 

What do I do? Do I refund the buyer and contact Canada Post? Ive gotten no updates after.

[canada-treasure]

I had items actually delivered to the Buyers (they received the items), and they left favourable feedbacks. Yet, "Delivery" never showed on eBay.  Canada Post Online Tracking showed "Delivered".

eBay should take action to find out WHY, and fix the problem.

[reallynicestamps]

When we have a situation like that, I think the best action would be to contact one of eBay's social media reps (they do written Chats, not phone calls) and draw it to their attention.


https://www.facebook.com/eBayForBusiness/ — Message button in upper right on landing page.




https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851 -> Automated Assistant, type AGENT -> enter. You will then get more options.


The social media Chat accounts are covered by trained eBay employees with some authority.
And you get a transcript so you can compare what you heard with what you were told.