on 10-07-2022 02:43 PM
The phone reps don't work for eBay but for a sub-contractor based in Utah. They are undertrained, have little or no authority, and basically want to fill their daily quota and get a pee break. They will agree with anything to get you off the phone.
EBay employees cover the three social media Chats (terrible word- rebooting a computer) that you have been given.
They are well trained, have some authority and give you a transcript so you can review and see if what you were told matches what you think you were told.
And if you are wrong, they will disagree with you.
You can also get some advice from your fellow members here on the Boards. Be prepared to be told the truth from several viewpoints.