RECEIVED GLOWING POS FB, and then SNAD from SAME BUYER. IS THIS A NEW SCAM TO GET REDUCED PRICE?

[m.rbell]

Is this a new pattern of behaviour from buyers?  Received great pos fb from buyer about "exquisite piece of crystal".  So I return pos fb to buyer.

Next thing, she opens a SNAD claim "doesn't seem authentic" stating that the top is not silver, but silverplate.  Also said that it is only 6" tall and wanted a bigger one.

Item description clearly stated that the top is silverplate and that the item is 6 1/2" tall.  There should have been no confusion.

So ebay only offers these solutions:

Accept return, pay for return shipping, then send full refund

Full Refund and buyer gets to keep it

Partial refund and buyer gets to keep it

Here's the rub:

Is this a new buyer scam?  Are buyers waiting to receive pos fb from the seller and then open SNAD claim with the aim of getting a partial refund offer order to get to keep the item at a reduced price?

Has anyone else had this happen to them?

Yes, I have reported the buyer to ebay, just in case this is an established pattern of behaviour, or if she continues to do this to other sellers.

She has been blocked.

[m.rbell]

Wow! Thanks femmefan1946. Your info is extremely helpful and an eye opener. I will certainly take this into consideration if this happens again. 

The fact that a buyer can say anything that is in direct contradiction to what is stated in the item description and still have eBay back the buyer is wholly disheartening. There is NO seller protection from eBay.  Their excuse is that because they do not have the actual item in their hands, they cannot determine in the seller’s favour, so the buyer always wins. But eBay has NEVER had any of the items in their possession to inspect to determine the outcome of a claim, so it’s a load of hogwash excuse. 

[m.rbell]

In my 20 - plus years as a seller, this is a first for me. I’d be interested in hearing if this has happened to any other sellers. Unbelievable.

[reallynicestamps]

If you have ever worked in a B&M store, you would realize that most of the time even mom'n'pop businesses take returns for the most specious reasons. The only difference is that with online selling there are shipping costs involved.