Trouble Printing 4x6 Labels on Thermal Printer

[s.m.stasiuk]

Looking for help with a reocurring issue I'm having buying and printing labels from eBay.

For reference, I'm using Munbyn ITPP941U thermal label printer that uses 4x6 labels.

I have tried both Canada Post and Fedex labels through eBay and am having similar problems.

Essentially the preview looks fine, it's filling the entire page.

When I generate the shipping label (doesn't matter if I click print or download) I get a page that has the 4x6 label up in the top left corner of the page (essentially taking up 4x6 on a 8x11 page). 

I have tried many things to get the label to fill the page:

- Custom dimensions/zoom -> print goes off the page and left margin is massive

- saving as a pdf to try to edit -> need to pay for acrobat pro to crop a pdf (not willing to cut into my margins to do that)

- selecting the label to try to get it to just print the label and not the white space -> doesn't work on my computer the way it's shown on Munbyn's youtube help channel

- making sure 4x6 paper is selected -> it is and doesn't matter

- screenshotting the label and adjusting the size in paint and reprinting -> not scannable at the post office

My inclination is that the problem is with the pdf generating from eBay because the preview shows a label that fills the page but the label I get only fills 1/4.

However, since this is my first thermal printer I don't know if it's a problem with the printer settings? The only advice Munbyn had was selecting the desired print area with your mouse but it didn't work for me. 

I would buy another printer to alleviate the problem but I'm hesitant because I don't know if its eBay or the printer (or me). 

For reference, I'm a millenial as is my partner. We both work on computers all day and neither one of us could figure it out. 

cleopatra image for ebay.jpg ‏48 KB

[valuestore]

Need to add 4x6 label "stock' in the printer preferences. Not in browser but in windows settings. Windows start menu> settings>printers and scanners> printer>manage>preferences>page setup>stock>add