Package sent overseas with no tracking (I know, first mistake but buyer did not want to pay triple the cost). Package was mailed Nov. 27th and as of today Dec.18th they have issued a refund request stating package did not arrive? Canada Post states 10 days for 'Small Package Air International' (15 business days have now passed from the 28th when it would have gone out). Is there anything I can do or am I stuck with refunding the buyer? Can I or should I ask the buyer to wait a bit longer? I have to respond by Dec. 25th and considering this is the Christmas season possibly the mail is taking longer to arrive to Europe? First time for me. Arrrggghhh!! 
@drwho534 wrote:Package sent overseas with no tracking (I know, first mistake but buyer did not want to pay triple the cost). Package was mailed Nov. 27th and as of today Dec.18th they have issued a refund request stating package did not arrive? Canada Post states 10 days for 'Small Package Air International' (15 business days have now passed from the 28th when it would have gone out). Is there anything I can do or am I stuck with refunding the buyer? Can I or should I ask the buyer to wait a bit longer? I have to respond by Dec. 25th and considering this is the Christmas season possibly the mail is taking longer to arrive to Europe? First time for me. Arrrggghhh!!
Going to where?
Canada Post uses a stupid Small Packet time guesstimate for the entire world. Not too out of line for the UK. But for parts of Australia my experience is 15-18 business days.
And right now for the holidays Canada Post has15 business days for most International locations:
https://www.canadapost.ca/cpo/mc/personal/campaigns/holiday/default.jsf#santa
I would respond by apologizing for the holiday delivery delay, with an offer of a full refund if the package has not arrived by December 23.
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