eBay case resolution

[Anonymous]

I am hoping to find an asnwer from this forum regarding an issue we are facing. We sold few items through eBay and eBay couldn't transfer the funds to our paypal / bank account. We never shipped the items. Buyer had already paid eBay and they opened a case. eBay closed the case in favour of the buyer and took the money out of our account (which was never paid to us in the first place). How do I go about fighting this as the back and forth with the customer service is been going on for about 2.5 months. 

[Anonymous]

To give a bit more details on our account and the sale. We have been selling on eBay (both .ca and .com) for about 8 years. The PayPal account that is linked to eBay has received payments multiple times before so that is not a concern either. Since the sale happened on May 25 (right about the time eBay was disconnecting payments through PayPal) and the customer requested to cancel the order on June 03, I am hoping that this is an accounting error. But I am getting frustrated with having to contact customer care via email and phone calls almost every day. And there is no end in sight with regards to eBay refunding me.

[pjcdn2005]

As I mentioned earlier that listing does not show that the money is going into PP, it shows that the money was going into MP.    If your MP account is not set up to receive payments yet then that money is in limbo waiting for you to set up an account.    If you go to sellers hub / payments/all transactions, does that transaction show there? If it does, that means that the transaction is going into your MP bank account.  However, I'm not sure if transactions will show up there after 90 days as I haven't been in MP long enough to know that but if you do see it there, that transaction was definitely done through MP.