Feedback is key to keeping eBay a trusted marketplace and a great place to buy. When you make a purchase, and then rate your experience in the areas of communication, shipping time, shipping cost, and item description, you’re helping your seller and eBay ensure your ongoing satisfaction.
While the current system of anonymous ratings provides sellers a general indication about their service, they need details to address any issues effectively. For example, if a seller’s ratings indicate their packages take too long to arrive, it will help them take the right action if they know the issue is with shipments to a specific geographical region.
Sellers will soon be able to get reports that provide this kind of detailed information. Starting in late April, detailed seller ratings will no longer be anonymous. Sellers will be able to run reports telling them which of their transactions received low detailed seller ratings.
With this change, sellers will be able to make much better use of the ratings to continually refine their selling practices—and deliver the great service you expect. So please continue to leave ratings and feedback that honestly and fairly reflect your buying experience!
