Hello everyone - I'm a new powerseller and have learned a lot, and gotten a lot of laughs out of the existing threads on this discussion board! I have two questions I wondered if anyone could help with.
I sold a wallet to someone and she didn't like it etc. so in the interest of customer service I offered her a refund and a few extra dollars to send it back to me. I've gotten a notice from Canada Post indicating there is a return package for me and that I should bring 14.73 with me for customs (the wallet was about $40). As this was originally my wallet, can they charge me customs for someone sending it back to me? That seems incredibly odd - especially since she didn't have to pay any! I mean, I like the wallet, but I found it at a thrift shop, and it's not really worth $15 - any advice?
Secondly, this has now happened to me twice - where I've listed an item (in one case a Louis Vuitton bag, in the other, a vintage Francesco Biasia bag) and the highest bidder emailed me saying they 'accidentally' added an extra zero in their bid etc. and so they're not going to pay. I know I can't make them, but is there anything else I can do other than filing for a Final Value Fee? It just doesn't seem fair, especially when you can retract a bid, which neither of these ebayers did, and then stuck me with the mess.
Looking forward to your (collective) advice!