Problem buyer, go figure! I'm at a bit of a loss and would like some opinions as to what to do here. I guess I'm too deep in it and far too synical these days so I'm asking for help.
Got a guy who bought something for a couple hundred bucks from me. He completes checkout saying he'll pay by other. Then he asks for a PayPal invoice and will PayPal if I send directly to his customer. I say sorry no. I'm not a dropshipper and am concerned about any claims. He then emails that he doesn't want the item as the customer no longer wants or needs it. I get three emails asking what I want him to do. I ignore because the answer is I want you to pay for it dummy! DUH!!
After more emails I tell him that, nicely. Give him the mommy lecture that I was disappointed in the actions of a fellow seller, he should know it costs money we can't recoup, waste of time & money etc and that I want him to follow through with what he committed to and pay for what he bought. I get a sob story about his pregnant wife (which draws NO sympathy from me whatsoever) and that he doesn't have the money to buy something he doesn't need or want.
Meanwhile back at the farm. I see this guy selling the exact same thing he bought from me on eBay and on his website. hmmm.... I say nothing further and wait to file UPI. I do so and in the dispute he repeats the customer no longer wants or needs the item and he's not paying for something he doesn't want or need and that I should be understanding and not force him to buy it. The he says I should file with eBay saying I (he) wants to return the item and I'll get my listing fees back. ?????
I post copies of his emails to me, I ask what he's talking about return what? you never paid so nothing's been shipped and close it giving him a strike.
Guess what? He pays me then sends several emails saying hes paid now he wants to return the item. HUH??? Nice terminology. When eBay reads 'return' they're going to believe he has it even though I say it's not been shipped. Cute. I ignore messages. Then I notice eBay reverses strike.
I ask Useless Help if it's because it's his first or can he get the strike reversed on a technicality cause he did pay but he wants a refund. Now the genious has filed an INR claim with PayPal.
What would you do? And lets not forget this is all under the threat of an impending neg that I did NOTHING to deserve. Oh wait, no! I was stupid and didn't make it immediate payment required.
Sorry for the book. What would you do? Can I refund less a percentage for restocking like he charges his customers?
