Hello everyone,
Welcome to the weekly chat session. I'll be coming to the thread for most of the day.
Here are the issues I am currently tracking:
- Missing Tracked Packet International destinations on Calculated Shipping: Austria, Brazil, Italy and South Korea (mjwl2006)
- Gallery pictures missing from live listings (jt-libra)
- UPC codes suddenly not recognized on live listings (mjwl2006)
And the issues for which I have had news:
- SYI form stripping weight value when switching currency - The team is working to figure out a solution to this.
On this one, Dutchman could you contact me in private please?
- Full shipping FVF charged on combined orders with discounted shipping (dutchman48)
@dutchman48 wrote:
So what are people supposed to do in these situations since they are supplied by Ebay.com where the item is purchased.
If you purchased the item on eBay.com, you are covered by the eBay.com eMBG program and as a Canadian you shouldn't be eligioble to get a return shipping label from eBay. In such a case, assuming we are talking about a return due to the item being not as described, the expectation is for the seller to provide you with means to return the item, whether by giving you a prepaid return label or sending you money to purchase one for yourself.
@dutchman48 wrote:
raphael@ebay.com wrote:
@dutchman48 wrote:
So what are people supposed to do in these situations since they are supplied by Ebay.com where the item is purchased.If you purchased the item on eBay.com, you are covered by the eBay.com eMBG program and as a Canadian you shouldn't be eligioble to get a return shipping label from eBay. In such a case, assuming we are talking about a return due to the item being not as described, the expectation is for the seller to provide you with means to return the item, whether by giving you a prepaid return label or sending you money to purchase one for yourself.
If they won't do either, then Ebay does as I stated. Then what? I would just as soon return it from Canada but that of course is much more expensive, hence all the problems with the US and any other country. Their postage is dirt cheap compared to most countries.
What other options do we have except quit buying on Ebay?
I'm sorry but I don't quite understand the issue... If we're talking about a return on an item that was not as described, the seller is responsible for return shipping. There is no burden on the buyer at all other than to go and ship the item. What am I missing?
@mjwl2006 wrote:
@mjwl2006 wrote:
Forgive my intrusion again but Tracked Packet rates still do not reflect the most recently-added for ebay's Calculated Shipping destinations. There are 31 countries now which include USA Australia Belgium Croatia Denmark Estonia Finland France Germany Hong Kong Hungary Ireland Iceland Latvia Lithuania Luxembourg Malaysia Malta Netherlands New Zealand Poland PortugalSingapore Spain Sweden Switzerland Turkey and United Kingdom but the ones not being shown rates are still:
Austria
Brazil
Italy
South Korea
Listings show Tracked Packet as an available service but no cost is displayed: it's the 'Contact Seller' message. I want to change all my 870+ listings to ship-to only international destinations being served by trackable services but I am reluctant to do so while there are still holes in coverage. Also, the issue with New Zealand not being included anywhere except by Worldwide Shipping with everything else excluded? No cost associated there, either.
If ebay has no venue by which to lean on Paypal and/or Pitney Bowes to get the lack of Shippable options on printing postage, can you tell us who or where to direct our appeals toward? Paypal Customer Support? Pitney Bowes? If we start to lodge calls to Paypal asking this be addressed, to whom do we speak?
For an example of what I speak, please see the drop-down menu for Shipping at http://www.ebay.ca/itm/Transformers-RESCUE-BOTS-Silver-Force-NEW-BUMBLEBEE-OPTIMUS-PRIME-PLAYSKOOL-/...
Thanks for this. I'll reach the Shipping team and see how come these changes weren't reflected via Pitney Bowes, who powers Calculated Shipping for us.
I have added this to the log.
Folks, I have to leave for now but I'll leave the thread open over night and come back tomorrow to respond to any remaining questions and close the discussion. Good night!
@dutchman48 wrote:
raphael@ebay.com wrote:
@dutchman48 wrote:
raphael@ebay.com wrote:
@dutchman48 wrote:
So what are people supposed to do in these situations since they are supplied by Ebay.com where the item is purchased.If you purchased the item on eBay.com, you are covered by the eBay.com eMBG program and as a Canadian you shouldn't be eligioble to get a return shipping label from eBay. In such a case, assuming we are talking about a return due to the item being not as described, the expectation is for the seller to provide you with means to return the item, whether by giving you a prepaid return label or sending you money to purchase one for yourself.
If they won't do either, then Ebay does as I stated. Then what? I would just as soon return it from Canada but that of course is much more expensive, hence all the problems with the US and any other country. Their postage is dirt cheap compared to most countries.
What other options do we have except quit buying on Ebay?
I'm sorry but I don't quite understand the issue... If we're talking about a return on an item that was not as described, the seller is responsible for return shipping. There is no burden on the buyer at all other than to go and ship the item. What am I missing?
The seller refused to supply a label and refused to send money for the shipping, hence why Ebay sent me the UPS label. I don't make the rules and personally Ebay has no clue about international returns. If they did, they would send the buyer the money to return by Canada Post and totally simplify this whole mess. They will however not do that in the hopes a lot of buyer won't take the chance on returning and being out the return shipping.
Ebay needs to stand behind their MBG 100% which they do not.
With all due respect, I really think you are misreading what is going on here. Of course we stand behind our money back guarantee. If you do the math, it would cost us way more money to lose buyers than we would save by driving claims into the ground this way.
As I said earlier in the thread, it's not within policy to issue a UPS return label to a Canadian buyer. The rep who did that probably thought they were solving a problem for you, missing important details on the reality of Canada-US cross border trade. To be fair, getting our US-CA integrated CS teams to keep such things front of mind when 99% of their calls are from US members has been a challenge. Having worked CS before myself, I can vouch for the mental effort required to deal with this many cases in a day and still approach each one with a fresh mind and not miss any important details. The solution you suggest, to simply give money for a Canadian seller to return an item via Canada Post, even if it was within policy under the US program, would be really hard to implement just because of what I described above. However I'm taking note of it and will bring it up on my next meeting with the eMBG policy team.
This concludes our chat for this week. Thanks everyone for participating as always, and see you next week.
