December 30th Weekly Board Hour

[kalvin@ebay.com]

It's the last Board Hour of 2013 - see you at 1PM!

[femmefan1946]

First time I've been able to participate, and I got nothin'

Oh, wait, could you clarify how customs and sales tax are refunded when a GSP items goes wrong? Does the buyer have to contact CBSA or does eBay/PB refund and complete the paperwork with CBSA itself?

And how about returns of unsatisfactory merchandise? To the seller? To PB?

And how about items damaged while with PB? Of my purchases under the GSP . 100% have been opened. (OK, I've only purchased one item. Lies, damned lies, and statistics, eh?)

Happy New Year by the way.

[raphael@ebay.com]

Hi femmefan1946,

Happy new year to you as well!

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@femmefan1946 wrote:

could you clarify how customs and sales tax are refunded when a GSP items goes wrong? Does the buyer have to contact CBSA or does eBay/PB refund and complete the paperwork with CBSA itself?

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If a seller cancels the sale and refunds the payment on a GSP item, Pitney Bowes will follow suit and refund the international shipping as well as the import charges, but the PB operational fees are not refundable in some cases. You can get the full details in the GSP Terms for Buyers.

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@femmefan1946 wrote:

And how about returns of unsatisfactory merchandise? To the seller? To PB?

And how about items damaged while with PB? Of my purchases under the GSP . 100% have been opened. (OK, I've only purchased one item. Lies, damned lies, and statistics, eh?)

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Any GSP item that doesn't reach its destination or arrives damages is covered under the PayPal Purchase Protection. Please consult the Terms I linked to above for more information.