How can I cancel an unpaid item case against a buyer without turning off UPI?

[surplusalberta]

I need to cancel an unpaid item case against a buyer who is just ironing out the shipping location. how can I do this without turnining off Unpaid Item Assistant?

[momcqueen]

You cannot.

The buyer has four days to iron out threat shipping preferences. It is the sort of job that takes four minutes online. 

If he or she cannot do that in four days, they were never going to pay at all.

Some sales fall flat before they are completed. This may be one of them.