eBay

cshanegoodman · ‎02-17-2017

Greetings,

I received a delivery notification from Canada Post saying "A package from PITNEY BOWES ECOMMERCE (CANADA) is available for pick up". The order confirmation number is LPKEN000000234145515. Is it possible that this package is from eBay?

Canada Post can't find the item, so I don't know what it might have been.

Thanks,

Shane.

femmefan1946 · ‎02-17-2017

Did you order anything from eBay?

From a US seller who uses the Global Shipping Program?

I received a delivery notification from Canada Post

The easiest way to find out the answer is to go to the address (your local postal outlet) and hand them the delivery notice.

cshanegoodman · ‎02-17-2017

I didn't order anything from eBay.

I handed Canada Post the delivery notice, but (as I already mentioned), they can't find the package.

Shane.

momcqueen · ‎02-17-2017

Canada Post Delivery notices (by email) with an embedded link to click that lead to a package that doesn't exist are a re-occuring phishing scam. Please say you didn't click any embedded links in your message. Are you certain it was a 'delivery' notice and not one merely confirming 'shipping details'? That doesn't appear to be a valid tracking number but it might be a paypal order transaction number for a purchase.

Notwithstanding that possibility, is it likely someone is sending you a gift? Like, was it a card you got in your mailbox? Maybe ask your neighbours if they are missing an expected order.

Did someone else from your household order anything online? Do you leave your devices logged in?

Do you have a common name that is likely to have 234 similar email addresses associated with it?

ypdc_dennis · ‎02-17-2017

@cshanegoodman wrote:

I received a delivery notification from Canada Post saying "A package from PITNEY BOWES ECOMMERCE (CANADA) is available for pick up". The order confirmation number is LPKEN000000234145515. Is it possible that this package is from eBay?

Canada Post can't find the item, so I don't know what it might have been.

Did the notice specify which P.O. location to pick up at?

And when it would be available for pickup?

cshanegoodman · ‎02-18-2017

it specified the Banff, Alberta location, and it would be held for 10 days.

cshanegoodman · ‎02-18-2017

The email didn't contain any embedded links The Canada Post tracking number is valid:

7035114471452475

Since Canada Post can't find the package, they marked it as "Delivered", but it is NOT actually delivered. What's very strange is that the package was sent to my Canada Post FlexDelivery address, which I've never given out.

Shane.

momcqueen · ‎02-18-2017

Considering now the additional information that you supplied, I'll tell you this: there is no mystery.

The item is Delivered, not missing. It has been received by its rightful owner. Probably another Flex Delivery user at the same location as you use.

Staff at that postal counter probably supplied incorrect information to CPC that led to the Notice being sent to you in error.

That's the most logical explanation that comes to my mind. Canada Post didn't suggest that possibility to you? It makes them look a bit careless but not so shady as having completely misplaced a parcel that you didn't even order.

cshanegoodman · ‎02-18-2017

It's not delivered. The person at the counter said that Canada Post doesn't have a code for "lost", so he marked it as "Delivered". I haven't received it.

Also, it wasn't a notice card. It was an email I received.

momcqueen · ‎02-18-2017

You are going to have to call Canada Post Corporation's 1-800-number for better answers. Postal counter staff cannot mark something 'delivered' if it's 'lost' because that would be outright fraud.

cshanegoodman · ‎02-18-2017

I didn't know that. I'll call them.

Does the order number (LPKEN000000234145515) look like it could be from ebay? Is it consistent with other order numbers?

momcqueen · ‎02-18-2017

I don't think so. At the time I thought it looked like a PayPal transaction ID but now, with this information, I'd suggest it's a courier tracking number associated with the USA-leg of that parcel's journey to the Global Shipping Centre.

cshanegoodman · ‎02-18-2017

Thanks everyone. I'll call Canada Post.

momcqueen · ‎02-18-2017

On second thought, it might be the shipper's order confirmation for having purchased postage for the label as opposed to my theory about it being a GSP parcel. Where did you get that number provided? Emails from Canada Post don't cite order numbers on mine being bought or sent or received.

cshanegoodman · ‎02-18-2017

Its the "Order Confirmation Number" in the Canada Post email. The only two other numbers in the email are the Tracking Number and the Delivery Notice Number (both used by Canada Post).

momcqueen · ‎02-18-2017

Or it could be the seller's internal reference number for their Sales Record for that order? I'm not certain what a Guest Order confirmation looks like but an order number for an order you didn't place is something of a potential red herring. Please report back if you can with what you learn at Canada Post; it will assist eBay Community users in future. Best of luck to you.

cshanegoodman · ‎02-18-2017

Will do.

Thanks again.

momcqueen · ‎02-18-2017

You're welcome. Something about all this definitely is not right, and someone may be waiting for an item that's potentially gone AWOL for reasons unknown and it's going to cause the buyer/receiver and seller/sender in this situation some grief. At the very least, it's exposed a problem area within the Flex Delivery program and illuminated that postal counter workers need better training. It's incomprehensible that a worker would consider marking an item they cannot locate -- one potentially being returned to sender or missing -- as delivered because they don't know the process to open a ticket or call CPC's 1-800-number themselves.

Out of curiosity, that tracking number gives you a pickup barcode which says all you need to do to receive it is show you're from the correct address but if the correct address is a joint one used by all Flex Delivery users at that location, how do staff ensure they're giving the right parcels to the right people? Doesn't your name need to match something? I've never used Flex Delivery since I'm always at home.