How do I cancel a transaction over 45 days?

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08-29-2014 07:35 PM
I sold an item but it must have got lost in the mail and the buyer never received it, so I had to refund their money. I want to cancel the transaction now to get my eBay fees back but the resolution centre says I can't because it's over 45 days old. Since this was an international transaction, I had to wait that long to allow an adequate amount of time to see if the item would show up. How do I get my fees back if it's been over 45 days? I had to refund money for something that wasn't my fault and now it seems like I'm going to lose out on those fees too.
Re: You don't. When you ended the transaction by refunding yo...
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08-30-2014 06:52 PM
You don't.
When you ended the transaction by refunding you should have also sent the buyer a request for a Mutual Cancellation. When that closes (either by his agreement or by his ignoring it) you get your fees back.
As it is, sorry, this was a learning experience.
Hope you don't have another of those.
Re: You don't. When you ended the transaction by refunding yo...

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08-31-2014 09:20 PM
Also, the refund was sent after 45 days anyway, so wouldn't I still have been out of luck?
