eBay

itrecovery · ‎12-05-2003

Hi to everybody,

Here is a situation. A customer paid for 4 items and I send it over to US by CP Expedited. Customer address is confirmed.

Two months later customer claims, that nothing was ever received. Tracking shows that parcel was delivered.

He is going to charge me back via paypal. I'm I doomed?

Anatoly

your-chic-shopper · ‎12-05-2003

Nope .....tracking shows delivered

treasure-pot · ‎12-05-2003

Anatoly, if I'm not mistaken, I think your customer is required to file a claim with PayPal within 30 days.

He could always, of course, do a chargeback directly through his credit card.

Bill

Bill

www-labels4less-com · ‎12-05-2003

This has come up in the past. As far as i know , it is not possible to prove the actual address shipped to. Todd do you know something more about this? is there a page that shows more than the actual postal code?

---------------------------------
What is the Seller Protection Policy?

When a transaction is displayed as Seller Protection Policy Eligible on the Transaction Details page of a payment, sellers will not be held liable for chargebacks due to fraud (including payments made with stolen credit cards and false claims of non-shipment) when they follow the rules of our Seller Protection Policy:

The seller has a Verified Business or Premier Account
The seller ships to the buyer's address displayed on the Transaction Details page
The seller ships within 7 days of receiving payment.
The seller can provide reasonable proof-of-shipment which can be tracked online. This document must show that you shipped to the buyer's address on the Transaction Details page. For items valued at the equivalent of $250.00 USD or more (£150.00 GBP or more for the U.K.), you must include a signature from the recipient as proof of receipt.

your-chic-shopper · ‎12-05-2003

You mena zip right ?

itrecovery · ‎12-05-2003

First of all, thank you for all comments.

What I wonder is , that as US Expedited provides quite lame tracking information:

04 September 2003 23:02
OTTAWA, ON
An electronic transmission has been received by CPC for this item, from EORDER

08 September 2003 01:21
MISSISSAUGA, ON
The item was dispatched from Canada.

08 September 2003 18:09

The item has entered the destination country.

12 September 2003 08:18

The item has been successfully delivered to the customer.

Would it be considered by PayPal as proof of shipment?

I'll keep you posted....

Anatoly

your-chic-shopper · ‎12-05-2003

Check the American USPS.com site under tracking , it may have more info . Like the persons zip , if they mach the confirmed paypal address . You may have a case with paypal

itrecovery · ‎12-05-2003

Canadian US Expedited tracking number is invalid for USPS website. I've already tried that.

brcyclesalvage · ‎12-05-2003

You are typing it in wrong then. CP gets thier tracking info from the USPS website. I check all of my tracking #' (99.9% are Expedited USA) on the www.usps.com website.

Ryan

brcyclesalvage · ‎12-05-2003

If it has been over two months it may be archived. Call CP, they can check on the www.usps.com achives for you...they did that for me....or so they said.

llee2 · ‎12-06-2003

Anatoly,

Call CP and speak with a customer service rep. Give them your tracking number and ask them to confirm delivery. If CP shows that it has been delivered, they have the address available on their system (just not accessible by you and I via the website). Ask them to print out a copy and fax it to you which you can use as proof of delivery to said address. I ran into a similar situation and this worked for me.

shooger · ‎12-06-2003

"Two months later customer claims, that nothing was ever received. He is going to charge me back via paypal."

The worst he can do is file a complaint through PayPal, but he won't get his money back. 30 days is the maximum. I've been on both ends of that stick, trust me.

jaymor8 · ‎12-06-2003

Let me blow a little steam here (no dirty remarks). I think it is just reprehensible to think that the regular documentation (tracking numbers that have cleared), which we rely on so much, can be absolutely useless. If this is the case, why do we even bother sending Xpresspost or expedited? Why not just send surface mail and hope for the best. It's quite apparent that if someone is going to pull a fast one, it doesn't matter the method that was used. They will obviously do it no matter what.

I don't believe that all people are bad, not by a long shot. Buttholes are rare but insidious and they are surely the cost of doing business. It pi$$es me of SO much that people will attempt to destroy the business of an innocent seller who is just trying to earn a living. It's the worst side of human nature. In my opinion, for those people who try that deception... if/when it's been decided that they are not being upfront, they should be banned permanently from ebay in any capacity. If they'll try it once, they'll try it again. Thete's no room for that kind of scum.

Thanks guys....I feel ultimately better now.

Don't be annoyed at me Malcolm and Bill....I was just venting 🙂

Jackie...

ospreylinks · ‎12-06-2003

Good vent Jackie... and you are right, but unfortunately "life just ain't like that!". It is not just Ebay but in everything we do, there is just an element of people who go out of their way to circumvent the system (sometimes illegally) for their exclusive benefit.

In terms of CP Expedite post etc, I use this method more for proof of shipping to an out of Province or out of Country address to Rev Canada and the Province to confirm sales taxes not applicable then to prove receipt of goods.

Jeff

itrecovery · ‎12-06-2003

Re: shooger on 30 days

I've just got Paypal notification on another charge-back transaction on Oct 1. Over 60 days old... This time I did ship UPS, so I hope paypal will stand my side.

Anatoly

amberwoodottawa · ‎12-07-2003

If someone paid by credit card through PayPal (rather than funds on deposit) you have the full length of time the credit card company allows. I did this with a PayPal purchase where the seller didnt ship the product to me.

I had 6 months to file a claim with my credit card company and after over 5 3/4 months of trying to get my $$$ from the seller or the item I purchased, I filed a claim with my credit card company and they charged it back to PayPal.

PayPal took over 45 days to investigate and found that the seller did not ship me.

The moral of this story, almost 8 months after I made a purchase, it was charged back through PayPal so hang onto your hats ladies and gentlemen, anything is possible.

Malcolm

shooger · ‎12-08-2003

That's interesting, itrecovery/amberwood. I guess if you pay with PayPal funds, you have 30 days. If you pay with Credit Card through PayPal, you have however long your Credit Card allows you. I always pay with funds, but it's good for others to know.

amberwoodottawa · ‎12-08-2003

Clear out your PayPal account and use a credit card for your purchases and you have the extra assurance of filing a claim beyond 30 days plus some credit card companies offer other benefits like insurance on your purchase for a year (should it break).

Malcolm

randall@ebay.com · ‎12-08-2003

Anatoly,

Given that it has been more than 30 days, PayPal will not process a complaint from the buyer. If the buyer paid using a credit card, they may still be able to file directly with their card issuer.

If you can provide a unique tracking number for each transaction, SPP should cover you. If you received 4 payments and sent in one package (with one tracking number) you will only be eligible for protection on one of the transactions.

Regards,
Randall
PayPal Consumer Relations

itrecovery · ‎12-08-2003

Randall,

Thanks for the input.

1) I'm confused why Paypal send me a case with request to confirm shipping, if they won't process complain over 30 day old???

2) Now, I do understand why some sellers refuse to combine shipping. You loose your seller protection for customer benefit.

Anatoly