eBay

pcmac2006 · ‎07-19-2014

Used laptop, Sent on July 6th, with tracking number, and insured. Stuck in USSFOA, says " inbound out of customs" ever since July 10th. Very upset, do i need to refund the buyer now?

Any suggestions or instructions?

pjcdn2005 · ‎07-19-2014

It's possible that it has left customs but wasn't scanned. Have you checked the tracking number on the USPS site...they may have more info than CP.

I wouldn't refund yet as it hasn't even been 2 weeks yet and its possible that it will reach the buyer any day now. Did you send it expedited or xpresspost?

ricarmic · ‎07-19-2014

I have had this happen too, it goes from that message to in delivery office or picked up! As I recall the last time this happened when it went through the Chicago sorting centre....as PJ says you'll normally get better results checking the PO of the country it is going to... CP is often behind.....

femmefan1946 · ‎07-19-2014

Do NOT refund, unless your plan was to give your customer an early Christmas present.

It often takes a good 20 days for an item to travel from Canada to pretty well anywhere in the USA.

If your customer is upset, soothe her. Remind her that the item has been sent and is currently reported to be in the hands of American Customs officials. Toss in a few words about civil servants not working weekends (July 5-6) (July 12-13) (July 19-20) or holidays (July 4). Remind her that the item is tracked and insured. Mention that it was sent from Canada and that we had our own national holiday on July 1, but the item still made it to the USA.

If the customer is not whinging, calm down. At worst, she opens an Item Not Received Dispute. At that point, Murphy's Law will kick in and the parcel will be delivered. End.

Or you respond with the tracking number. The Dispute gives you a further 20 days for resolution/delivery.

It will be fine.

computer-geek541 · ‎07-19-2014

Why would you even consider a refund at this point? This is an international shipment and it's been less than 2 weeks. That is really nothing when it comes to transit time.

mr.elmwood · ‎07-19-2014

It can say that until it is delivered. Very unlikely it is stuck in Customs. Heck, customer could already have it.

No news is good news. Only become concerned when something happens, then ask us.

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computer-geek541 · ‎07-19-2014

Also, since you paid for insurance, you would get a full refund of the insured value+postage costs if the tracking number never shows it as delivered, should you need to file an insurance claim for a lost package.

The most recent tracking updates will be found at www.usps.com. Also consider that packages do sometimes get delivered without being scanned in (ever) or without the tracking ever getting updated to show the package as delivered. I wouldn't say it happens on a regular basis but I've received a few and I've also sent a few that's happened with. The delivery person could forget to scan it, or there could be a computer glitch. I've even had that happen with a package that I received while witnessing the delivery person scan it in.