eBay

2011limey1 · ‎03-27-2014

THIS MESSAGE IS FOR rodney@ebay.com - I wasn't sure if I should send you a private message, so I'll see if this is moved.

On the Weekly Board yesterday, which I wasn't around for, Kalvin kindly passed this on to you. I wrote & you replied:

2011limey1 wrote:

Hi Kalvin, maybe this shouldn't be posted to you as it is a Site Issue, but thought I'd try - maybe your IT people can help me ??!!

I had posted that just in the last couple of weeks for some strange reason, when I do a search, I cannot refine that search. For example, say looking for a dress and press on SEE ALL to refine colour, style, etc. nothing happens - the refinements don't pop up. Two nice posters looked into it for me and said theirs are working and suggested checking looking at pop-ups - mine is enabled. When I press SEE ALL for a second at the bottom left hand side Javascript pops us - never noticed that befote - maybe it was there, but checked and my Javascript is enabled too. I am currently using IE8 and have had zero problems before. My old Saved Searches still have all my refinements.

As mentioned, I don't think this post should go to you, but thought I'd try anyway, as obviously I cannot do what I do a lot.

Many thanks.

Hi 2011limey1.

Sorry to hear you are having problems with eBay on IE8. Are you able to see refinements (either on the page already or by clicking one of the "see all" options) but they don't work when you try to apply them? Or are you not able to see the refinements at all?

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Hi Rodney, thanks for your reply! I can see all the refinements already on the page, but when I try to click into any of the "see all", it looks like it's going to work, - the line shows when putting the mouse under but no, I can't get into any of them at all.

Gremlins......or any IT advice besides buy a new computer??!! Thanks in advance.

2011limey1 · ‎04-04-2014

Hi,

I don't know whether the reply to my post was answered by Kalvin or Rodney. I have sent both of them private emails as suggested ages ago and still no answer. Could someone PLEEZE get back to me re the totally frustrating problem to see if they can at least try to help me. Not being able to Refine searches is curtailing my buying, that's for sure.

Thanking you in advance.

pjcdn2005 · ‎04-04-2014

I don't remember what was suggested in the other thread but I think that at the time I was having problems with some of the refinements on IE. I just checked IE now and everything seems to work fine on there. I'm using IE 10 so you might want to upgrade to that. Or use Firefox as that seems to be working with the refinements as well.

pjcdn2005 · ‎04-04-2014

Because this doesn't seem to be a problem that a lot of people have been mentioning lately I suspect that it has something to do with your browser. Ebay sometimes makes changes that might not work with every browser. Or vise versa...a browser will update something which in turn will cause a problem with a function on ebay.