Opening a case

t_alika
Community Member

I want to open a case but my purchase was made in December 2014. I can't choose the item as it is not within my recent purchases. How do I open a case? I didn't open it earlier because the seller promised to send the item again. Now I asked him for a refund and he is not replying.

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Re: Opening a case

And he's in China, right?

A new and unfortunately common scam mostly from there.

He never shipped the replacement but then, he never shipped the original either. Probably because he doesn't have any and never did.

 

Go to the credit card you really paid with. Paypal is just a mediator.

Phone the 1-800 number and ask about a chargeback.

To make the clerk's job easier have your dates, transaction numbers, payment amounts, currency info etc handy.

 

In future, if you item does not arrive in 20 days, contact the seller. ONCE. Okay, make it 30 days for Asian shipments.

Do not accept offers of replacement, refund only.

If neither the item nor the refund arrives within 40 days from purchase, go to the Resolution Centre at the bottom of this page and open an Item Not Received dispute.

If the seller does not provide either a refund nor Proof of Delivery, PP will refund you and go after him for the money.

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Re: Opening a case

Thank you for the reply. Yes, it is from China. So Ebay can't do anything? That jerk is still selling his stuff...
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