Partial Refund

[theafkgamer]

Hey all,

I'm trying to give a partial refund to a buyer because he bought multiple items from me and I want to give ship them together, but paid for everything right away. The way I normally do this is go into paypal, find the transaction click refund, and I have the option to enter in refund amount.

But in this case, I am getting this message: "Note: You can only issue a full refund for this transaction. Please enter the full refund amount below."

Why is this happening? I've never encountered this issue before. Thanks for all input

^Nick

[asyahijab]

He paid using ebay buck. You cannot refund partially because of that. Send money instead to his paypal acount.

[block36]

I recommend you tell your buyer that you would like him(her) to ask for combined invoice in future - eBay charges the FVF on all items, but does not refund you the same on shipping's portion.

Check recent chuts on this subject, and I recommend to enter the wording as recommended by Pierre.  I did it already in bulk revisions. Can not say it works since I did not have multiple items' buyers yet, but it should.