eBay

pcelectronik · ‎08-11-2015

Hi,

I am trying to print a Light Packet USA label for a package with dimensions 14cm x 10cm x 2cm and a weight of 0.15kg since yesterday evening. I am still getting the same error message that says:

We are not able to generate your label at this time. Your PayPal account was not charged. Please try again later.

PayPal Shipping is not available. We apologize for the inconvenience.

Light packet (4-6 days) was cheaper than USA air (4-10 days) and I would have to ask the customer to send me additional payment, which doesn't look nice. I printed 2 shipping labels last night just prior to this issue (1 XpressPost , 1 Expedited, both for Canada) and it worked perfectly.

Why isn't the Light Packet USA option working? I tried this option on two computers (my desktop and laptop) using the latest version of chrome.

Thanks for your time.

pocomocomputing · ‎08-11-2015

@mr.elmwood wrote:
There is the name, address, city name length issues, but, they generate a different error message. I get specifically told, like today: "City name length cannot exceed 24 characters". I get told when I have too many characters in the name field, or address field. I do not get "not available".

"Paypal not available" causes me to use a different browser that always works. Usually it is Firefox that does not work causing the "not available" message and I switch to IE.

Interesting. I never got the length exceeds message like you and pj says shows. But the last time I had the issue with too many characters was 3-4 years ago. So perhaps PayPal shipping was fixed to show a message since then.

Learned something today. Forums are great for picking up little pieces of info like this.

fashionsavie · ‎11-13-2015

I have the same problem. It has been 3 days now and tried IE, Chrome, Firefox and even another computer..In addition checked all the addresses. Still no label 😞

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Error Message

We are not able to generate your label at this time. Your PayPal account was not charged. Please try again later.