Problems with C-da EBay Silver Seller Customer Service!

[shop-rc-outlet]

Could anyone tell me what to do! My account has been limited for the past 50 days. I cannot post more than 75% of my weekly sales. If I surpass that amount, I cannot even revise my auctions. Usually EBay puts a limitation on seller's accounts if the percent of the non satisfied customers for the last 90 days is higher than 5% (that includes negative and neutral feedbacks). The percent of my non satisfied customers is 3.4%.
I've called the Silver Customer Support almost every day and I've sent at least 10 emails to them. These people are extremely arogant and ignorant. I still have NOT received a valid answer as to why my account has been limited. The answers I've been getting over the phone are read from a script and the ones from the emails are copied and pasted. I want to get in touch with someone from ebay who I can complain to and get this problem resolved! I really need help or some advise.

Thanks
zzjey

[futuretech_liquidations]

You should write directly to the President - Jordan Banks and cc: Izzy on the your email to him.

Also, they will expect you to resolve all the negatives and neutrals you may have within the last 6months. So if you have not already then start to contact the end-users via email (keep a copy of your emails) and ask them to remove the negative and/or neutral comments - if you have to offer some sort of incentive.

You have 7 neutrals and 2 negatives counting towards your Seller Non-Performance - focus on getting the negatives removed firts as they are hurting you more.

Canadian sellers are being racked over the coals with the BS SNP notice as eBay is targetting smaller shops and total ignoring the big boys for the most part.

Not much you can do but play by their nazi rules.

Cheers,

TIM @ FTL

[*stealthtech*]

Like Tim said, I would send an email right to Izzy; she seems to be the only one that can get me answers or offer advice when i am having issues with eBay. Her email is in the postings here (izzy@ebay.com)

.
http://pages.ebay.ca/theme/mystoryarchive/sean.html

[shop-rc-outlet]

Thank you so much for your advise!
I've lost so much up till now. Couldn't post my summer shoes because of the limitation and now I'm stuck with tons of inventory waiting for next summer or I could sell it now but just to break even.

Thank you soooo much!!

zzjey

[futuretech_liquidations]

Like I said - send a well worded email to Jordan Banks as he is able to get you a much quicker reaction. The SNPC notices are automatically generated and a human only gets involved during the review period which only commences after your initial 30 days waiting period. Unlike our US counterparts who for the most part only get a 2wk restriction plus they get an automated removal of the restriction -- quite unfair system -- one rule for USA members and another rule for us Canadians.

You have quite a few NEUTRAL feedbacks so try and resolve at least half or more as this will help considerable to lower your overall percentage - also if you have any PAYPAL open disputes then you should resolve those too as they do count towwards your ratings.

Good Luck

TIM @ FTL

[shop-rc-outlet]

I already sent the email to Jordan. It's been 45 days since the restriction on my account. Non satisfied percent 3.4. Most of the neutral are from Europe: Germany and Italy. I got them because of shipping time. Well, I can't ask my buyers to pay me $55 for shipping cause they find $30 is expensive. Well with CanadaPost and regular shipping (which indeed is $30)may take up to 1 month.
I don't have any disputes with PayPal and never had one.
The negatives are from people that didn't pay me but a left a note in the Non Payment Dispute.
Anyhow, I can go on and complain but whats the point. I just hope Jordan will be able at to least give me a reasonable answer. I'm looking of other possibilities of getting rid of my inventory.
Thanks again guys!

zzjey

[recped]

Don't bother emailing Jordan Banks, he can no longer assist!

http://forums.ebay.ca/thread.jspa?threadID=600025293&tstart=0&mod=1191150102734
"What else could I do? I had no trade so I became a peddler" - Lazarus Greenberg 1915
- answering Trolls is voluntary, my policy is not to participate.

[futuretech_liquidations]

Hmmm, another one bites the dust!

RIP MR.BANKS

[shop-rc-outlet]

Oh no... So, I'm left in the dark again! Gosh... I'm fed up of calling and sending emails, things are just not happening. The limitation was supposed to be waived 8 days ago, non satisfaction customer % had already dropped to 3%... It's unbelievable how much money we pay them and what service we get for that.

[shop-rc-outlet]

I can see from this link: http://forums.ebay.ca/thread.jspa?threadID=600025293&tstart=0&mod=1191150102734 that the new Country Manager is Andrew Sloss has the same email address: izzy@ebay.com as Jordan Banks.
I'll let you know if Andrew Sloss is responsive.

Cheers

[futuretech_liquidations]

I doubt it - pobably too busy getting himself situated into his new role - not to mention the tons of unanswered emails in Mr. Banks inbox will keep him busy for sometime yet.

Good luck anyways - I hope he does respond.

Cheers,

TIM @ FTL

[cello10]

Here's another example of why neutral feedback shouldn't be factored into the process.