Refused the parcel

How to handle this situation.? Mailed a parcel to another province, it was returned to me as refused. I would have to pay for the return shipping., I haven't did anything yet, its still at the post office. I sent her an email asking why it was refused, no reply as yet. I am sure she will say it never arrived and I will have to refund.

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Re: Refused the parcel

Yes, I think I will bring it up if I am able to participate on Wednesday: I have a few other minor issues that I'd appreciate clarification on as well. To me, the whole situation with this item is a bit odd. 

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