I have received another neutral from a new ebay buyer who thinks this is a positive. I gave her a negative as I asked her to let me know that it arrived OK and, of course, this is her answer, then she tells me she gave me positive feedback. She says she is going to a moderator. That is fine, I would love to have mine removed. Should I also go to a moderator (Square Trade?) Any chance of getting this neutral off? Any advice is appreciated. Thanks.