Running out of patience!

[sunshine2426]

Hi guys, I'm running out of patience lately and need to vent!
What is it with American clients and shipping? Do they all think a small packet from Canada takes 2 business days like in the US?
I don't know how many times I get e-mails complaining after 2 to 3 days where's my bikini!
Do they not realise it's a different country and it passes through customs?
How many other sellers have this problem daily?
Also I send an e-mail before I ship a bikini stating it could take anywhere from 1 to 2 weeks depending on customs or longer.

[duujogl]

My clients are mostly teenagers and young college students who have little patience.They don't have time to read apparently!

I'm beginning to think that most of the buyers don't realize that we're individual merchants and we make our own TOS. I really think they believe that eBay dictates the terms and that once they've read one, they've read 'em all! They also seem to think that all the info we're going to give them is in the title.

Glenda

[tea_past_times]

Momo: How in the world do you manage to sell and ship so many items per month. Hats off to you. You should be very proud to have achieved such sales volume. Any tips for handling this amount of sales. I'm tired, and just about at the limit selling 200-400 items per month.

[momosworld]

Tea,

What we sell is nothing compared to others in the US, that's what we are trying to achieve, We have a team of 3 here and actually adding 1 more shortly but this is not all we do so that's the reason for the employees.

It really depends on the items you sell as to the volume you can handle, ours are very small items, yours on the other hand must take forever to package.

Do you get a lot of broken glass in the mail?

Moez.

[tea_past_times]

No, we have had very little breakage, only a few so far. We double box our items, which I think, is what does it.

[katiusciav]

i had alot of broken items in the beginning...glass and non glass...but now that i know how they treat the items, i pack MUCH carefully, although still have the odd breakage. two weeks ago, i sold and shipped a CAST IRON antique heat register--STEEL-which arrived broken...go figure man! i got reimbursed, but still. tea: i'd love to hear those stories about what they do to our packages..

[momosworld]

Lol I remember taking a few boxes marked Fragile all over to the back of a CanadaPost facility last year, the guy saw the fragile stickers, he picked it up and chucked it half way across the room into a large bin....

Now just figure, if I wasn't there....

[momosworld]

Tea, Are you in the Toronto area?

Moez.

[tea_past_times]

An hour outside Toronto

[futuretech_liquidations]

We too get tons of emails inquiring about delivery status. We have an automated email response that we simply pick and click and off it goes to the buyer.

The email reconfirms to them that their parcel has been shipped and we also provide their tracking number(s) again and also the toll free and direct telephone numbers for both CanadaPOST and USPS customer service.

We advise them that they can and should contact the shipping company directly to inquire about the status of their parcel and when they can expect delivery.

Seems to be working as we are starting to see a drop in "Where's My Item" email inquiries.

Regards,

FTL