Ship the items internationally

[zjpatrick0]

Hi, Guys,
I got problem to ship the items to international.
I used to send the items by Small Packet Air to international without tracking no. but recently, there were several buyers complaint they have never received the items and put claims with PAYPAL. In those case, I have no choice but refund money to them, cause I dont have the tracking no. for the items and I can not trace them.
The reason I like Small Packet Air before is because it is the cheapest way to go, but the problem is this service is not insurable. There is only one service is traceable and insurable which is Canada Post Xpresspot, but it costs like $60 for a small package to Australia which is way too much for the buyers
Do you guys know any other shipping method I could use to ship the items internationally traceable and insurable and also LESS cost.

Thank you so much for your help :)))

[surplusdealdude]

No Canadian choices, unfortunately.

US Post office has some deals, if you're close enough to the border to run the packages over, but shipping to OZ and Europe is just plain expensive.

Make sure that you've been using the air service with XCanada Post and make sure the clerk is putting the little blue air mail stickers on the package, or it goes by surface mail and that takes months.

[surplusdealdude]

You definitely should be using tracking with Coach bags - too easy to get ripped off without it.

Have you been filing for insurance claims on non-delivered items with Canada Post?

[pjcdn2005]

Small packet air is insured but only up to $100. If you're selling items worth much more than that your only choice is xpresspost.
You cannot get a signature in some countries with xpresspost so if you are selling an item over $250 U.S. be careful where you send it.

[dipmicro]

Do you guys know any other shipping method I could use to ship the items internationally traceable and insurable and also LESS cost.

Unfortunately CanadaPost is the best game in town for your shipment volumes. You can try to call around freight forwarder companies and couriers, even UPS/Fedex give enormous discounts, but everyone will be interested in volume only.

Use small packet for <$100 items and Xpresspost only for expensive items. You may loose some international sales, but focus on what you can do and not on what you cannot. Shipping few $150 items per month from Canada internationally with low freight cost and without risk is something you cannot do.

[ameroindustries]

Just let the claims Time out .. Hopefully they get it ..l But your pretty much screwed .

Small packet air is B>S and good luck getting the insurance money on those ones .

It makes me sweat to send a item over 50.00 value small packet air anywhere the loss rates on Small Packet Air are alot higher than letter mail or any other fourm of service that crappy post offers .

[coxengines]

Ameropaintball,

Not sure why you are so negative on Canada Post's Small Packet.

We ship around 500 packages/month (almost 100% small and light packets) and generally end up with 2 non-deliveries, representing under a 1/2% loss ratio. As far as I am concerned, that is a low loss ratio.

We file claims for the ones that did not arrive and never, ever, have we been denied a claim. Sometimes, a lost package contains merchandise with a retail value over $100 and they only pay $100 but we know that going into this and it represents a cost of doing business.

Canada Post has always paid us the full retail value of the merchandise, incl. postage costs paid.

Bernie