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dipmicro · ‎03-30-2009

When I enter information in CanadaPost calculate rate tool and request delivery confirmation, it offers Small Packet.

I use Small Packet quite frequently, but never was offered this confirmation. Anyone knows how to get it?

recped · ‎03-30-2009

Not Available

"What else could I do? I had no trade so I became a peddler" - Lazarus Greenberg 1915
- answering Trolls is voluntary, my policy is not to participate.

recped · ‎03-30-2009

What the calculator does when you tick that box it to add d/c to the services where it is available.

"What else could I do? I had no trade so I became a peddler" - Lazarus Greenberg 1915
- answering Trolls is voluntary, my policy is not to participate.

dipmicro · ‎03-31-2009

I just tried a 0.2kg parcel 18 x 26 x 3cm to Russian Federation. The tool offered Small Packet Surface and Air with the same price when "Delivery Confirmation" was ticked or not.

recped · ‎03-31-2009

On the results page it will actually show d/c if it is available.

"What else could I do? I had no trade so I became a peddler" - Lazarus Greenberg 1915
- answering Trolls is voluntary, my policy is not to participate.

dipmicro · ‎03-31-2009

Where?

recped · ‎04-01-2009

There is NO service other than Purolator that give d/c to Russia!

Try calculating 30 x 30 x 5 @ 2kg to Germany and maybe you will understand what I mean.

"What else could I do? I had no trade so I became a peddler" - Lazarus Greenberg 1915
- answering Trolls is voluntary, my policy is not to participate.

dipmicro · ‎04-01-2009

So it seems. I asked my postal clerk about it and he also told me it must be an error in the rate quoting tool.

art-in-the-making · ‎04-01-2009

yes, and it is also an error when it indicates surface parcel and air parcel include delivery confirmation.

However, I have noticed that in certain cases, I have been able to enter a CP surface parcel or air parcel item number into a destination country's online tracking, and it you can tell whether an item has been delivered.

this doesn't work all the time (although language barriers are less of an issue than one might think!) and I have never used small parcel at all so don't have any experience there.

recped · ‎04-02-2009

So it seems. I asked my postal clerk about it and he also told me it must be an error in the rate quoting tool.

There is no error, you are not understanding how the calculator works.

On the first page you you pick the options you want, on the second page those options are shown IF available.

"What else could I do? I had no trade so I became a peddler" - Lazarus Greenberg 1915
- answering Trolls is voluntary, my policy is not to participate.

art-in-the-making · ‎04-02-2009

I asked my postal clerk about it and he also told me it must be an error in the rate quoting tool.

And the CP representative (not clerk) whom I phoned also acknowledged it is an error.

To my surprise, recped is right though, that when the choices come back for a given calculation, the "delivery confirmation" will appear under Xpresspost, but NOT under small packet or surface parcel for example - which I never noticed before.

However, in the same "options" section, if you request coverage for say $200, the small packet option does not appear at all and the reason is written below in red type. But if the calculator worked consistently, the small packet option would still appear and it would be written "coverage included for $100 only" or some such thing.

i.e., the calculator forces you to request only $100 coverage if you want to use small packet - so it should force you to NOT choose "delivery confirmation" if you want small packet to appear.